Cluster Manager - Digital Platforms
Cluster Manager - Digital Platforms
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
BFL has Financial App & web platform encompassing all its Products and Services. The Objective of the team is to deliver new modules/journeys/features on digital platform post benchmarking digital platforms like Amazon and other financial platforms for industry best practices. The team would closely coordinate and work with multiple stake holders Business COEs Wallet Sales team Service Operations and Collections functions Marketing and IT to ensure a seamless and successful delivery. Team will also work closely to monitor app engagement and retention. Role also includes working and delivering SMT and Executive Presentations.
Responsibilities include following
1. Project Planning & Reporting
Manage Project requirements for building capabilities on App/Web
Act as a liaison between business and technology groups to facilitate communication both ways
Create Business User Stories Undertake Gap Analysis and prepare Approach
Handling complex ideas and break them down into concise and effective requirements
Interacting with product development teams / technical teams and articulating the requirements into modules of the Mobile App.
Generate ideas for project improvement and brainstorm impact with counterparts in Functions and COEs and gauge feasibility with IT team
Add strategic value to processes through competition mapping and best practices adoption.
Scout the technology landscape to ensure adoption of emerging solutions and maintain innovative edge
Participate in presentation with project priorities timelines quarterly plans etc. to Vertical Head for signoff
Prepare overall project plan for of projects and prioritize projects based on those with large impact or horizontal level impact
Prepare monthly updates and reports on project status and progress to be shared with Project Head and other Vertical Heads seek inputs on course correction
2.Project lifecycle management
Understand change requirements and evaluate to take decision on selection of projects based on impact and extent of change
Scoping of the project along with the relevant stakeholder for critical projects
Conducting discussions with IT on major projects on issues related to deviations on delivery and timelines and work on the revisions
For all projects in postproduction guide sustenance monitoring to ensure appropriate approach is adopted to better understand pilot response/ feedback and ensure smooth and stable panIndia
Provide functional and technical support in resolving Production issues and Customer pain points.
External practices / research may be followed operational processes and application in module specific scenario
Review customer feedback for marketplace updating processes or functionalities as needed.
Monitor analyze and report on marketplace metrics and performance.
Monitoring promotional activities across all marketplaces
Work with business teams to develop strategies to increase sales reduce costs and drive conversion rate upwards.
3.Project Review & Stakeholder management
Prepare the project plans for all projects and provide inputs on enhancing effectiveness and efficiencies and deliver within timelines
Review achievement of project milestones adherence to timelines etc.; Resolve issues roadblocks and escalations to ensure delivery as per desired objectives Engage with business stakeholders/ Verticals to provide status update on projects (for business/ Verticals initiated projects) and to update on delays / issues / deviations and agree on revision of timelines/ scope of project
4.Production Support
Use Production management tools for daily monitoring and proactive issue identification
Clever Tap
KPI Portal
User Experior
Google Console
Define Clever Tap events & raise requirement with IT team for delivery
Create CT Funnels and track on daily basis for proactive issue identification
Define KPIs & raise requirement with IT team for delivery
Track KPIs for anomalies on daily basis for proactive issue identification
Reporting of all identified issues and resolution timeline followup & closure.
Classification of issues on criticality (H/M/L) Identification and reporting of all enhancements/Change request & resolution timeline
Benchmarking with industry to understand their app metrics and best practices.
Engaging with cross functional teams to create synergies and thereby executing planned campaigns.
1.Closure of flows and Journeys with all stakeholders basis feasibility and prioritization
2.Change request Management
3.Feature Management and prioritization
4.GoNo Go decision basis module readiness
1.Consensus building between all stakeholders
2.Ensuring smooth SDLC
3.Understanding Technical limitations and modifying Product basis it.
4.Timeline Management
8.Total Years & Experience
5 7 Years of Experience
9. Required Qualifications & Experience
MBA/Post Graduate Degree
5 7 years experience in Managing and building key horizontal enablers on App & Web
Understanding of key horizontal enablers on App & Web
Visualize the design from a customer point of view to enable a selfservice architecture encompassing all service modules
Exposure to building and managing key horizontal enablers on App & Web
Grounds up work in building and delivering Digital Platform
Technology orientation and attitude to challenge statusquo.
High degree of passion and selfbelief.
Collaborative work style to engage with peers & colleagues in other functions across the company.
Exceptionally high motivational levels and a selfstarter.
Should possess the below skill sets:
Relationship Management skills
Excellent Communication & Interpersonal Skills
Negotiation Skills & influencing skills
Analytical & ProblemSolving skills
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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