Implementation Services Resource Planner Maternity Cover
Implementation Services Resource Planner Maternity Cover
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Your role
As a Resource Planner for the Implementation Team your primary responsibility is to meticulously plan and manage Implementation and Customer Onboarding activities to meet existing and future workload demands. You will play a crucial role in ensuring the seamless integration of new customers and projects by proactively identifying and arranging the necessary resources to be available by planning work schedules such that all Implementation Projects are sufficiently staffed and prepared to enable optimal performance.
What youll do
Customer Onboarding
- Act as a liaison between Design and Implementation to capture verify and agree upon customer onboarding details.
- Initiate the implementation process and ensure regular updates to relevant stakeholders
- Set up customers in internal systems according to site requirements managing portals and security systems.
- Coordinate customer onboarding activities including welcome emails.
Implementation Team support
- Facilitate all Implementation activities for projects suppliers and internal teams.
- Manage resource requests and serve as the single point of contact for all interfaces to meet project timelines.
- Allocate implementation work orders to relevant resources within agreed OLAs.
- Maintain realtime resource plans updating project information and standard deployments.
- Resolve conflicts related to resource allocation timelines and budget in collaboration with project managers and the Implementation Management team.
- Maintain a rolling forecast of resource needs based on project opportunities.
- Ensure resource plans and documentation comply with internal standards and procedures.
- Manage the Vendor Selection and Management program for selected contractors and suppliers.
- Update systems such as BMS iTracs and oversee plugset and precabling installations.
- Manage project handovers to operations security and customers.
Handover
- Facilitate the smooth handover process to operations security and the customer.
- Conduct postimplementation reviews to evaluate the effectiveness of resource allocation and identify areas for improvement. Gather feedback from project teams and stakeholders to enhance future handover processes.
- Ensure comprehensive documentation of all implemented projects and handover processes. Facilitate knowledge transfer sessions between the Implementation Team and the Operations Team ensuring a smooth transition of information.
- Assess and enhance customer satisfaction during the transition process by seeking feedback and addressing any customer concerns.
- Identify and mitigate potential risks associated with handovers such as data discrepancies security concerns or operational disruptions. Develop contingency plans to address unforeseen challenges during the transition
What youll need
- Proven experience in resource planning and project management.
- Strong communication and coordination skills.
- Detailoriented with the ability to manage multiple tasks simultaneously.
- Familiarity with data center operations and implementation processes a distinct advantage.
- Basic knowledge of DC products such as cabling cabinets PDUs some hardware understanding and cooling basics a distinct advantage
- 2/3 years experience in an administrative or technical role within the private/commercial sector
- Good understanding of Microsoft Office applications (e.g. Excel)
- Resource management: ability to efficiently allocate and manager resources
- Strong interpersonal and communication skills
- Excellent multitasking and organizational abilities
- Proficient in addressing challenges as they arise
- Ability to work independently and collaboratively
- Demonstrates motivation a cando attitude and a drive for success
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents. To learn more about Digital Realty please visit digitalrealty or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Employment Type
Full-Time
