Principal Infra Performance Monitoring Analytics PMA
Principal Infra Performance Monitoring Analytics PMA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized awardwinning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
Job Description:
Technology Infrastructure is seeking an enthusiastic and dynamic individual to join the Performance Monitoring and Analytics Team as a Principal with a primary focus on developing complex end to end observability monitors for infrastructure application performance data analytics and URL/WEB/CLOUD monitors.
The candidate should be proactive and passionate about identifying implementing and promoting the use of monitoring tools across multitier applications at an enterprise level exploring new technologies and best practices and collaborate candidly with vendors to realize stable scalable monitoring solutions. A successful candidate will ensure production operational stability for customers through proactive full stack monitoring of clients systems (applications and infrastructure) continuous optimization and automation of remediation measures to ensure a flawless customer experience. The candidate will demonstrate expertise and leadership through leading by example and open communication in a team and customer focused environment.
Major Duties Leadership Responsibilities and Requirements:
Major Duties
- Collaborate with teams to craft implement and maintain observability solutions that provide deep insights into our applications infrastructure and operational processes.
- Develop working relationships with application and infrastructure teams to understand and flush out applicable use cases for monitoring and document them for traceability and auditing
- Scope and gather technical requirements around the customer monitoring use cases and business KPIs translate them to tool specifications for Dynatrace Infrastructure OS Synthetics Real User Monitoring and Dashboards and ensure successful implementation and operational successes
- Implement automated scaling mechanisms performance testing frameworks and capacity planning strategies to ensure the platform can handle increasing demand while maintaining a highquality user experience.
- Strategize and implement scalable pipeline ready solutions for continuous monitoring and availability using SNOW tools CI/CD tools and Automation solutions like Chef/Ansible/Puppet/Terraform.
- Promote automated remediation principals by targeting optimal observability strategies for applications and infrastructure services.
- Participate in the management of infrastructure monitoring services through a deep understanding of the primary Monitoring of Monitoring application and its requirements
Leadership Responsibilities:
- Provides strategic leadership and roadmaps vision aligned with department and company goals and objectives.
- Develop and execute a comprehensive observability strategy including the selection implementation and integration of appropriate monitoring logging and tracing tools.
- Define key performance indicators (KPIs) and establish monitoring frameworks to proactively identify and resolve issues ensuring high availability and optimal performance.
- Communicates progress risks and outcomes to senior leadership and other stakeholders providing insights and recommendations for informed decisionmaking.
- Collaborate with crossfunctional teams to identify manual processes bottlenecks and pain points and design and implement scalable automation solutions to increase operational efficiency and reduce human errors.
- Mentors junior level technical staff within the functional monitoring area of the IT organization
- Lead troubleshooting analysis and solution of unexpected systems behaviors that impact the quality of service
- Analyze monitoring metrics (e.g. Signal:Noise) objectives and key results (e.g. reduction of monitoring gaps) to continuously improve the teams level of service and customer experience
- Drive operational excellence using observability tools across partners managed service providers and related statkeholders
- Periodically help drive incident investigations coordinate with relevant teams and drive root cause analysis to identify systemic issues and implement preventive measures.
- Champion a culture of continuous improvement and digital transformation by implementing feedback loops analyzing system metrics and driving iterative enhancements.
Requirements:
- 16 years of industry experience as an Observability Engineer Site Reliability Engineer or similar role with a focus on monitoring logging tracing and alerting.
- Experience working in an Agile delivery environment
- Solid understanding of software development and application architecture principles
- Strong knowledge of observability tools and frameworks such as Dynatrace Azure App Insights Elastic Prometheus
- Experience with Azure Managed Services Serverless Frameworks.
- Prior experience with Java JS Python Teraform NodeJS Spring
- Dynatrace Certification Preferred
- ITIL Foundations Certification is preferred
- CIS in Discovery Service Mapping Event Mgmt Cloud Mgmt
- Experienced in implementation on ServiceNow and Dynatrace Discovery Service Mapping Event Mgmt and Orchestration use cases.
- Strong knowledge of incident management processes including incident response escalation and postincident analysis root cause error budget mean time to detect mean time to restore metrics.
- Demonstrate a strong understanding of Cloud (Azure) services and standard processes
- Solutioning and Design the SNOW ITOM solution using industry best practices.
- Experience with CMDB design architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions including integrations with observability tools and APIs.
- Proven experience engineering and implementing end to end observability tools in a large matrixed organization with a variety of technical debt and legacy platforms and applications
- Knowledge / Skills / Experience:
- Bachelors Degree in information technology computer science or a related field
- Must have 8 to 10 years of experience in Application Performance Monitoring using enterprise standard tools
- Prior experience must include 4 years of experience working with agile scalable software engineering
- Prior experience must include 6 to 8 years of experience in CICD automation and DevOps practices
- Must have knowledge in tool sets like Dynatrace Elk Catchpoint SCOM Pandora Moogsoft ServiceNow ITOM Health Open Source and related API monitoring integration deployment and engineering
- Hands on experience on Event Management and ITIL Foundations (certification preferred)
- Must have knowledge in application architecture OSI layers and software design and development methodologies
- Strong Automation & Scripting capabilities (Ansible Shell Bash Perl PowerShell etc. to execute monitoring tasks for custom requirements within the capabilities of the suite of monitoring tools
- Proven diagnosis and tuning experience with Application Middleware and Infrastructure components
- Prior experience working with business metrics reporting customer experience monitoring and optimization for digital products
- Experience in documentation and task management tools like JIRA SharePoint MS Office tools etc.
- Experience working in Agile teams and familiarity with agile delivery process and ceremonies
- Advanced skills with Excel Power BI and related reporting and analytics tools a plus
- Six Sigma Certification a plus
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Employment Type
Full-Time
