Commercial Operations Supervisor

Join us in the mountains! At Granby Ranch you will have a small mountain experience where families friends and team members connect live play and enjoy the natural environment of the Colorado Rocky Mountains. Perks of joining our team include affordable employee housing a season pass for Granby Ranch free passes to more than 15 Colorado ski areas inhouse discounts in our rental retail and restaurant outlets and so much more!

POSITION SUMMARY:

The Commercial Operations Supervisor will assist the Commercial Operations Manager by offering leadership and oversight for all rental retail tickets and reservation operations including opening and closing procedures daily team meetings weekly safety meetings weekly scheduling for departments running daily reservation reports managing lines on high volume business days lunch break rotations and more.

ESSENTIAL JOB FUNCTIONS:

• Supervise daily operations for the Rental/Retail shop Tickets and Reservation Center in accordance with Granby Ranch policies and budget requirements.
• Supervise monitor and verify the activity and work completed by the various departments.
• Assist the Commercial Operations Manager train all department team members with uptodate training manuals.
• Accurately check deposits and banks charges voids/refunds discounts of the revenue departments creating an environment in which the staff must be accountable for their work.
• Create staff scheduling and approve timecards biweekly for Rentals/Retail Tickets and Reservations
• Assist with development of SOPs training and department manuals conducting training and subsequent documentation.
• Communicate openly and honestly with the Commercial Operations Manager and staff creating lines of communication between both helping to maintain consistency with procedures and team members.
• Understand and help assist with the various computer software systems and printing mechanics.
• Assist with the retail buy entry of purchase orders receiving of inventory tagging and displays.
• Accurately complete inventory for the Retail shop on the first of every month.
• Assist the Rental Technician with weekly/monthly ski gear testing and follow appropriate guidelines.
• Maintain rental fleet and inventory including boots skis snowboards poles and snowshoes.
• Assist in tracking equipment inventory check in and check out processes.
• Assist/book Group Sales.
• Support Ski and Ride School Director/Manager with daily operations.
• Support Club Concierge and Ranch Hall with daily operations.
• Maintain an organized clean efficient workspace and maintain sanitization throughout the day in accordance with company policy.
• Keeping a calm organized and positive environment always.

SKILLS KNOWLEDGE AND ABILITIES:

• Working knowledge of computer operating systems and ability to learn POS software systems assist with troubleshooting IT issues.
• Monitoring/Assessing performance of yourself and other individuals to make improvements or take corrective action.
• Talking to others to convey information effectively including speaking to and giving direction to large crowds.
• Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
• Adjusting actions in relation to others actions.
• Actively looking for ways to help people.
• Strong administrative communication and organizational skills.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Strong computer skills required including a working knowledge of MS Office programs especially Excel Outlook and ability to learn new software programs.
• Using a computer application to manage large amounts of information including inputting data retrieving specific records and creating reports to communicate the information.

EDUCATION EXPERIENCE AND CERTIFICATIONS:

• High School diploma or equivalent required.
• Knowledge in the ski industry preferred.
• Minimum 2 years of experience in a supervisor role.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Ability to stand for long periods of time.
• Ability to lift up to 30 pounds.
• Climbing stairs walking and locating guests outside when necessary

PERKS & BENEFITS

• Free season pass to Granby Ranch
• Discounted friends & family tickets
• Free equipment rentals and lessons for employees
• Mental health resources for all employees
• Food & beverage and retail discounts
• Prodeals

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status.

WE LOOK FOR PEOPLE WHO SHARE OUR VALUES:

• Team Success. We succeed only when the team succeeds. We support each other with resources constructive feedback and positive encouragement.
• Continuous Improvement. We are in a constant state of innovation evolution and adaptation thoughtfully balanced with a sense of focus and attention to detail.
• Every Team Member Matters. We recognize the value and contributions of all team members. Whether you are a frontline team member or a divisional leader we thrive under the philosophy that no role is insignificant.
• Professionalism & Relatability. We believe that a culture of respect shared passion and a sense of community is imperative to success.