Senior Director of Default Servicing
Senior Director of Default Servicing
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Salary Not Disclosed
1 Vacancy
Job Description
About the Company
Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys but lasts far beyond. Were creating a world where home ownership comes with ease security and financial knowhow. Our growing team of engineers operators product enthusiasts and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicingthe process of paying off ones mortgageValon is taking the first step in transforming the industry one homeowner and lender at a time.
Default Servicing at Valon
The Default Servicing team powers all of the operations required to keep Valon running smoothly. From handling all servicing aspects related to Disaster Management Foreclosure Bankruptcy HAF Mortgage Assistance Property Preservation and PostSale. The Default Servicing department ensures that homeowners are continuing to get a firstclass experience with Valon regardless of the loan status.
About the Role
The Senior Director of Default Servicing is responsible for leading and managing endtoend default servicing at Valon Mortgage. This position interfaces within all areas of servicing and is responsible for key initiatives around operational efficiencies and risk mitigation and will play a vital role in leadership and the development of Valons operations teams to ensure that we stay true to our mission of championing homeowners. Senior Directors are fully responsible for the management and oversight of a given function within their line of business. They own the KPIs for said function and work with partners across operations and tech to define and prioritize initiatives to drive performance against those KPIs.
Responsibilities
- Define the endtoend default servicing operations vision including operating model performance goals KPIs and operational controls
- Responsible for the business units success in operational and driving strategic crossfunctional decisions
- Provide strategic recommendations to the executive team and business unit regarding future steps that the team should take to support the vision provided.
- Work with stakeholders in Tech Co to provide operations context subject matter expertise and handle change management for new processes and product rollouts.
- Provide leadership coaching management and guidance to the default organization including both frontline managers and ICs
- Able to work in ambiguity to operationalize and improve operational efficiency at the ground level.
- Collaborate with the Sr. Leadership team to develop sustainable operations plans to achieve client satisfaction and create a firstclass servicing experience for homeowners.
- Ensures processes and procedures are adequate to meet quality standards and are consistently applied and reviewed regularly.
- Ensure contractual client service standards are achieved or exceeded on a monthly basis.
- Respond to client or homeowner issues as they arise.
- Responsible for adhering to all regulatory guidelines investor insurer as well as State and Federal regulatory compliance as well as Valons company policies.
- Proactively identifies opportunities and risks while overseeing the improvement of risk assessment and management practices.
Minimum Qualification
- 10 years of mortgage default servicing senior leadership experience overseeing a portfolio of GSE GNMA HELOC & nonQM loans.
- Comprehensive experience managing all stages of delinquency including direct oversight of loss mitigation foreclosure REO and bankruptcy functions
- Extensive subject matter expertise across delinquency areas including operational processes regulatory requirements and risk management strategies
- Demonstrated track record of building a highperforming organization including overseeing multiple layers of management
- Exceptional communication and writing skills with the ability to effectively convey complex concepts to diverse audiences
- Innovative thinking: ability to drive process improvement initiatives and implement best practices for enhanced productivity and service quality
- Strong analytical mindset
- Ability to build effective teams
- Stakeholder Management: Skilled in building and managing relationships with internal and external stakeholders including vendors investors and regulatory bodies to ensure alignment and compliance
- Skill in fostering crossfunctional alignment and collaboration with teams and peers across the company to drive unified strategies and initiatives
- Ability to lead and implement complex change management processes to ensure seamless operational continuity and adaptability
Ideal Background
- Ability to manage teams and concurrent workflows in an effective efficient and organized manner
- Experience in dynamic fastpaced environments especially within highgrowth organizations demonstrating adaptability and resilience under evolving demands
- Strong analytical problemsolving and datadriven decisionmaking skills with a consistent record of resolving complex challenges
- Serves as the primary point of support and escalation for the team proactively addressing issues and protecting team focus while ensuring swift resolution of any problems that arise
- High adaptability to change thriving in environments with evolving priorities and maintaining composure and direction under pressure
- Customercentric approach to team management ensuring that all workflows and outputs reflect a commitment to quality and client satisfaction
- Commitment to Compliance and Risk Mitigation: Strong understanding of regulatory requirements and experience embedding compliance and risk management into daily operations and strategic initiatives
- Recognized companywide as a subject matter expert in their areas of responsibility providing authoritative guidance and serving as a goto resource for specialized knowledge.
What We Can Offer
- Compensation: competitive salary with a meaningful stake in the company via equity and 401k plan
- Health & wellbeing: well invest in your physical and mental wellbeing with comprehensive medical dental & vision benefits
- Commuter benefits: We offer pretax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag cooking classes or team dinners!
- Generous time off: flexible paid time off sick days and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and nonbirthing parents fully paid so you can focus your energy on your newest addition
Required Experience:
Exec
Employment Type
Full Time
