Senior Network Technician
Senior Network Technician
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Job Description
- Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room etc.. May include necessary changes within the switch to accommodate port activation.
- Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact problem identification and research taking corrective action acquiring additional support documentation and problem closeout.
- Support other network personnel as required with the installation/modification of network infrastructure and components.
- Support during offhours and weekends may be required for maintenance windows and break/fix.
- Monitors controls and isolates problems in a data communications network.
- Monitors all network activity.
- Activates/deactivates network lines according to established schedules.
- May perform first and/or secondlevel problem determination first level is help desk.
- Interfaces with users and/or network vendors.
- Sets up and tests a variety of systems and hardware components prior to field deployment.
- Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable inhouse or must be returned to the vendor for repair.
- Performs standard repairs and tests of components or equipment that can be repaired inhouse.
- Tests incoming repaired items from vendor to ensure that repairs were properly done.
- Ensure compliance with standard IT security rules and regulations.
- Physically install network assets (i.e. switches routers firewalls network tools & testing devices) in network closets and data center network cabinets including:
1. Logically configure network switches and tools/testing devices.
2. Complete patching of circuits into switches.
3. Perform network closet cleanup switch port optimization and survey work as needed.
- Operate network test equipment (layer 13.
- Monitor and take appropriate action from network alerts generated from management tools.
- Administer ITSM / Service Now network ticket queue. Respond update and close Remedy incident tickets (break/fix and service requests).
- Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.
- Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
- Administer network asset tool to help assist in data integrity. Administer network drawings and documentation tools.
- Support afterhour network change control maintenance windows as needed.
- Assist with other network personnel to maintain well organized network equipment storage areas.
- Assist with network equipment RMA activities as needed.
- Update and maintain AutoCAD and Visio drawings.
- Perform advance Cisco switch configuration from command line layer 2 and layer 3 configurations involving expert knowledge of the Cisco IOS IN AN ENTERPRISE environment.
- Work with facilities for new build outs of office spaces and new site for Network cabling Fiber cooper power cabinets racks and data closets. Work on budgeting pricing out quotes and comparing quotes from cabling / electrical venders. This will include interacting with the customer and venders on a daily basis.
- SECRET SECURITY CLEARANCE REQUIRED
- Five years of experience as a Network Technician and a minimum of 3 years working handson.
- Previous experience in IT or other related fields.
- Fundamental knowledge of networking hardware and software.
- Ability to prioritize and multitask.
- Strong troubleshooting and critical thinking skills.
- Deadline and detailoriented.
- Knowledge of HSRP RPVST EIGRP BPDUs Vlans Trunks and VTP.
- Advanced trouble shooting of complex switching problems for Spanning tree vlans ether channel and layer 3 routing protocols OSPF EIGRP and BGP.
- Over 3 year Working experience of Cisco Wireless support of WAPs and WLCs in lightweight mode running multiple SSIDs and WLANS.
- Advanced knowledge of Single mode Multimode fiber cooper cat 6 and other layer 1 cabling trouble shooting including use of TDR and Fluke testers.
Desired Certifications
CCNA or CCENT certification preferred
Must be able to work Monday Thursday 10hour shifts
- Equal Employment Opportunity (EEO) Statement
Ryan Consulting Group Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment including recruitment hiring promotion training compensation benefits and termination. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by applicable law.
Ryan Consulting Group Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process please contact
- DrugFree Workplace Statement
Ryan Consulting Group Inc. is committed to maintaining a drugfree workplace in compliance with the DrugFree Workplace Act of 1988 which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety health and productivity of our workforce and we are dedicated to providing a work environment that is free from illegal and alcohol. All employment offers are conditional upon successfully passing a drug screening.
- Pay Transparency Statement
Ryan Consulting Group Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable.
We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.
Required Experience:
Senior IC
Employment Type
Full-Time
