Payment Operations Specialist

Aldermore Group why we exist

Let us tell you a bit about us

Were Aldermore the awardwinning bank trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages savings accounts and business finance solutions were backing more people to go for it.

We thrive by saying yes to our customers. We respect the ingenuity of entrepreneurs and their startups; we give firsttimers a legup onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Let us tell you a bit about the opportunity

You will be responsible for monitoring assessing and mitigating risks associated with payment transactions across the bank. You will play a key role in ensuring that payment processes comply with regulatory requirements fraud prevention measures and internal risk frameworks to protect the bank and our customers.

To act as an ambassador of the Banks vision to; Back more people to go for it in life and in business.

What will your day look like

• Analysing endtoend customer journeys assessing controls and defining enhancements
• Providing SME governance and control guidance across Payment Operations
• Collaborating with Risk Finance and Compliance partners
• Coordinating internal and external audits
• Supporting the team with their RCSAs (Risk Control Self Assessments)
• Reporting monthly Payment Operations governance packs
• Assist in the testing and implementation of new payment technologies and systems.
• Stay updated with industry developments regulatory changes and emerging payment trends
• Living the banks culture and risk culture encouraging balanced risk decisions in all activities and requiring compliance with all applicable policies laws and regulations; and
• Ensure all mandatory training is completed within the required timeframes for your respective business line.

What do we expect from you

• Proven experience in payments processing within banking or financial services.
• Strong knowledge of UK and international payment schemes and regulations.
• Excellent problemsolving skills and the ability to handle complex customer queries with professionalism.
• High attention to detail and a proactive approach to resolving payment issues.
• Strong communication and interpersonal skills with a customerfirst mindset.
• Ability to work in a fastpaced environment and adapt to changing priorities.
• Familiarity with payment processing systems and digital banking platforms

What can you expect from us

• A friendly and flexible culture the same as how we work with our customers.
• A growing organisation that means theres lots of opportunities to progress
• A drive for continuous improvement which you will be empowered to get behind from day one.
• And of course you will be rewarded competitively with a good range of core benefits and bonus potential.

Still curious

Join us andwell make the same promises to you as a colleague as we do to each of our customers. Were committed to building a working environment that values respect diversity and compassion. We welcome people regardless of age disability gender identity marital status race faith or belief sexual orientation socioeconomic background and whether youre pregnant or on family leave.

Please note that we have a thorough referencing process which includes criminal record checks.

We champion equality by supporting the exceptions to the rule and getting finance to where its needed.

We lend the money people save with us to people who want to get on in life; build businesses and create employment buy property for people to live and work in and purchase vehicles to move families and goods around.