Service Desk Specialist
Service Desk Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Role: Service Desk Specialist
Location: Westlake Ohio
The Role:
As a Service Desk Specialist you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills.
Key Responsibilities
- Provide firstlevel contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track route and redirect problems to the correct resources.
- Update customer data and produce activity reports.
- Walk customers through problemsolving processes.
- Follow up with customers provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customer expectations.
- Ensure proper recording documentation and closure of trouble tickets.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures products and services.
Required Skills
- Proven experience in providing help desk support.
- Proficiency in English with exceptional communication skills.
- Strong clientfacing and communication skills.
- Advanced troubleshooting and multitasking abilities.
- Customer service orientation.
- Working knowledge of help desk software databases and remote control tools.
- Good understanding of computer systems mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in Microsoft Azure or similar cloud services platforms is highly desirable.
Education and Experience
- BS degree in Information Technology Computer Science or equivalent experience.
- Microsoft Cisco or similar certification is a plus.
Interested in the role Send inquiries resumes and cover letters to .
#Servicedesk #helpdesk #hiring #techsupportjobs
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Required Experience:
Unclear Seniority
Employment Type
Full Time
