Director of Retail and Business Development

Our Mission: Providing people the skills and resources to become selfsufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees differences in age disability veteran status ethnicity national origin language race religion family and marital status socialeconomic status gender identity sexual orientation political affiliation and other unique attributes. The individual differences life experiences knowledge innovation unique capabilities and talent our employees bring to the workplace represents an essential part of our culture.

Job Title: Director of Retail and Business Development

Department: Donated Goods Retail

Reports To: Chief Operating Officer

Classification: Exempt

EEO1 Category: First/midlevel officials and managers

Safety Sensitive: Yes

Authorized Driver: Yes

Supervises: District Managers Floating Store Managers ECommerce Manager Centralized Processing Supervisor

Job Summary

Demonstrates a keen understanding of business operations and develops strategic goals to ensure retail systems procedures and departments drive profitable growth. Guides and promotes employee development. Ensures satisfactory relationships with internal and external customers.

Essential Job Duties

• Leads and supervises District Managers in the retail store operations and oversight of Store Managers.
• Leads and supervises ECommerce Manager and Floating Store Managers.
• Provides direct oversight of Donated Goods Retail / ECommerce operations.
• Promotes a spirit of empowerment for retail store management.
• Assists in developing and implementing annual budgets and business goals.
• Ensures consistency in marketing and branding throughout retail stores.
• Champions and builds the LLGI brand and promotes a spirit of empowerment for retail leadership.
• Identifies and implements business solutions for retail locations that need specific support.
• Collaborates with the Retail Management team to develop and implement short and longrange plans that support sustainable growth.
• Analyzes sales reports and business results and takes appropriate action to capitalize on strengths and deficiencies of product and market; monitors the sales history of various products to maximize efficiency and sales.
• Works in collaboration with the Retail Management team to establish monthly budgets for retail operations.
• Identifies and pursues new business opportunities to drive growth and expand market presence.
• Develops and executes strategic plans to increase sales market share and profitability.
• Conducts market research to identify emerging trends competitive landscape and potential partnerships.
• Collaborates with marketing to create and implement promotional campaigns and strategies.
• Monitors and analyzes business performance metrics providing regular reports and insights to senior management.
• Works in collaboration with retail leadership to maintain staffing levels and staffing budgets for stores.
• Provides onsite guidance leadership and people management for all retail stores and provides updates to the Chief Operating Officer.
• Consolidates projected revenues and expenses from individual budgets; monitors department revenues and expenses; investigates variances; implements a plan of action.
• Serves as the subject matter expert on retail sales floor issues surrounding merchandising impulse buys new goods purchases product display and store layout.
• Establishes relationships with vendors; purchases new goods and seasonal inventory.
• Recruits trains evaluates and disciplines staff documents and communicates performance and behavioral concerns to the Human Resources department; builds a bench of future retail leaders.
• Effectively manages time to provide leadership and support to direct reports.
• Provides direction to District Managers and Store Managers to facilitate team building and the completion of retail operations goals.
• Ensures established policies and procedures are followed
• Hires coaches trains develops and disciplines staff.
• Partners with Retail Leadership and Human Resources staff on human resources issues.
• Champions the implementation of change and ensures buyin.
• Drives to ensure that strategic priorities yield measurable and sustainable results.
• Assesses and analyzes financial trends to identify business implications.
• Analyzes and reports on retail operations activities.
• Ensures that the customers perspective is a driving force behind customer satisfaction
• Seeks to understand the customers circumstances problems expectations and needs
• Identifies customer service issues and creates solutions
• Builds customer awareness around our mission
• Identifies and corrects conditions that affect employee and customer safety.
• Ensures that all safety standards are being followed
• Identifies opportunities generates ideas to improve and streamlines retail operation objectives
• Initiates action to monitor and coach managers concerning daily sales targets and retail operations
• Partners with Retail players to identify assess create and implement process improvement
• Embraces the mission vision and values of LLGI
• Initiates action to accomplish objectives and be proactive
• Seeks to understand individual differences and values to build workplace relationships
• Actively pursues personal development opportunities
• Performs other duties as required or assigned.

Competencies

Authenticity Courage Influence Positive Disposition

Building SelfInsight Emotional Intelligence Navigating Complexity Selling the Vision

Leadership Disposition Optimizing Diversity Compelling Communication

Education Experience and Credentials

Requires knowledge skill and mental development equivalent to a bachelors degree in business administration operations management or a related field.

Requires seven years of retail experience operations experience or a combination of both with a minimum of four years management experience in a multiunit environment

Requires verifiable success with market expansion and business development

Requires a valid drivers license safe driving record proof of insurance and reliable transportation.

Requires CPR/First Aid certification or ability to obtain certification within six months of employment.

Knowledge Skills and Abilities

Requires leadership organizational analytical and problemsolving skills; understanding of statistical process

control.

Requires strong merchandising and negotiating skills.

Requires a high level of professionalism integrity business conduct and ethical behavior.

Requires strong mathematical and analytical skills.

Requires an understanding of profit and loss statement sales and cost management ability to control expenses including payroll and ability to achieve targeted revenue goals.

Requires ability to effectively supervise train motivate evaluate coach and administer discipline.

Maintains confidentiality of information related to LLGI operations financial matters and personnel matters.

Requires a valid drivers license safe driving record and proof of insurance.

Requires ability to work a flexible schedule to comply with the needs of the store.

Interacts with people in a manner which enhances their dignity privacy and confidentiality.

Demonstrates sensitivity and the ability to communicate with a diverse population.

Builds trust by interacting with others in a way that gives them confidence.

Conveys information clearly through verbal and written communication.

Works independently while fostering a strong team atmosphere.

Requires proficiency with the Google business platform and/or Microsoft Office products including Word PowerPoint Outlook and Excel; and the ability to utilize other software such as payroll and point of sale

Demonstrates sensitivity and the ability to communicate with a diverse population promotes diversity and inclusion throughout the organization.

Understands and follows LLGI policies and procedures.

Requires ability to be consistently at work and on time on scheduled work days.

Embraces the mission vision and values of LLGI.

Physical Requirements

Requires tactile ability in order to evaluate quality of clothing.

Requires frequent travel to retail store locations including warehouse and outlet stores.

Lifts or moves up to thirty 30 pounds of clothing and housewares safely on and off retail shelving fixtures up to ten 10 feet high clothing racks four 4 feet high and zracks six 6 feet high.

Pushes and pulls zracks holding up to onehundred 100 pieces of clothing and weighing a minimum of 150 pounds.

Bends and reaches into gaylords five 5 feet high to remove clothing and housewares.

Ability to push carts weighing up to 150 pounds.

Requires ability to stand and walk for extended periods.

Environmental Conditions

Fast paced environment with short deadlines and regular instances of critical or unusual situations.

Scope of work includes office retail stores light industrial and warehouse settings with exposure to heat cold dirt dust pet hair mold and other allergens.

Subject to work in an office light warehouse store showroom and surrounding grounds setting

Requires frequent travel to LLGI locations

Tools and Equipment

Computer calculator basic retail and warehouse equipment cash register point of sales (POS) system credit card machine telephone company vehicle

Regular Contacts

LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers

General Public Donors/Customers Service Participants