Case Manager - Rapid Rehousing
Case Manager - Rapid Rehousing
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Job Description
LifeWorks ofAustin TXis looking for a Case Manager to join our Rapid Rehousingteam! A Case Manager provides communitybased case management services to clients draws upon clients strengths to inform service planning advocates on behalf of clients collaborates with other service providers provides resource referrals monitors client progress and manages crisis situations. This position also provides administrative support by maintaining client files entering data and completing required documentation in compliance with program and funder requirements.
This full time nonexempt position earns a competitive starting rate of $24.86$27.17/hr depending upon experience. Benefits are also included which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premiumfree employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical dental and vision options!; a retirement savings plan with 50 match on the first 6 of contributions and much more!
RESPONSIBILITIES
- Provide clientcentered healingcentered case management services to diverse individuals who may have experienced chronic homelessness systems involvement mental health challenges substance use challenges a history of trauma early pregnancy/parenthood etc.
- Identify and leverage clients strengths as part of service planning to help clients achieve their selfdefined goals.
- Work with teammates and other support staff to ensure fidelity of the Strengths Model of Case Management is adhered to and considered in interaction with and documentation of clientcase manager engagement.
- Assist clients with their daytoday needs and development of life skills which may include (but is not limited to) grocery shopping meal preparation cleaning activities budgeting navigating public transportation and job search activities.
- Assess clients mental and physical wellness needs preferences and abilities and utilize this information to develop tailored wraparound supports and referrals that are aligned with client preferences.
- Regularly and effectively assess and manage incidents and crisis situations with calm care and positive regard for client using deescalation and safety planning techniques as appropriate.
- Analyze barriers and challenges as they arise and deliver safe effective and clientfocused solutions.
- Actively engage in the community alongside clients to support the achievement of clients selfdefined goals including collaborating with internal and external partners to advocate for client needs coordinate services and provide referrals.
- Assist clients in building a network of support and (re)building relationships with family and friends.
- Comply with all requirements outlined by funding sources licensure and accrediting bodies the program and the agency. These requirements may pertain to data paperwork philosophies processes and procedures among other things.
- Maintain timely complete and accurate case records and documentation including (but not limited to) service plans assessments progress notes intake reports and incident reports.
- Perform heavy data entry into agency/funder databases and ensure timeliness and accuracy of data entry.
- Discern how and when to provide approved financial assistance to support the client in meeting their basic needs and ensure proper utilization of the funds.
- Assist clients in obtaining necessary documents to secure employment or housing (e.g. State ID birth certificate Social Security card).
- Assist clients in obtaining information about their benefits (e.g. SSI Medicaid) and how they will be affected by employment in order for clients to make good decisions about employment opportunities referring clients to benefits counseling as needed.
- Ensure required client consents are collected and documented and that clients have a thorough understanding of the program prior to consenting to participate.
- Provide timely interventions and outreach services to clients when they appear to disengage from services.
- Transport clients to agencies and services.
- Prepare for and actively participate in supervision meetings and all other required meetings or trainings.
Additional Responsibilities for Rapid Rehousing:
- Perform targeted communitybased outreach when a client is pulled for housing.
- Support and guide clients and their selfdefined household members from homelessness to housing by navigating potential housing options addressing barriers to housing and ensuring clients understand their rights as tenants.
- Set up utility accounts in clients name review previous rental and utility arrears and negotiate late fees on behalf of clients.
- Support the movein process by attending lease signings arranging furniture deliveries and transporting clients personal effects.
- Support the longterm housing stability of clients to minimize returns to homelessness by collaborating closely with clients on lease resignings lease ends and moveouts.
- Work closely with Housing Intake & Placement Specialists to identify housing placement options based on individual housing preferences and barriers coordinate followup regarding housing stability issues and to assist with unit transfers for clients.
- Adapt quickly to the critical needs of clients and landlords that might involve mutual recission VAWA and other highrisk situations.
QUALIFICATIONS
- Requires a Bachelors Degree in social or behavior sciences or administrative field;
- Requires a minimum 2 years related experience; or
- Equivalent combination of education and experience.
- Lived experience of homelessness is a plus and may count towards related qualifications.
- Proficient in HMIS Microsoft Office Outlook and agency database.
ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness youth aging out of foster care young adults and young parents LifeWorks is committed to solving youth homelessness through housing mental health education and workforce services. Our vision is a Central Texas where every young person has a place to call home a sense of belonging and the support to pursue a life they love.
We provide a full range of support services for vulnerable youth ensuring that every young person has access to a safe home the chance to heal and opportunities to learn and work. Through innovative problemsolving shared accountability and evidencebased solutions we are relentless in achieving real sustainable and measurable results for the clients we serve.
A career at LifeWorks offers opportunities to grow professionally while making an immediate lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.
Required Experience:
Manager
Employment Type
Full-Time
