Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience tobothour internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.
Being family owned and operated our culture and standards that define our daytoday beliefs encompass our Fields FiveSafety Integrity Courtesy Presentation Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
Schedules service appointments obtaining customer and vehicle data prior to arrival when possible.
Greets customers in a timely friendly manner and obtains vehicle information.
Writes up customers vehicle problems accurately and clearly on repair order.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history inspects vehicle. And recommends additional needed service.
Advises customer on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time checking with dispatcher if necessary.
Obtains customers signature on repair order; providing customer with a copy.
Establishes customers method of payment. Obtains credit approval if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day contacting customers regarding any changes in the estimate or promised time explaining cost and time requirements in detail and getting proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms menus and pricing guides uptodate.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work informs customer if work is needed and provides an estimate for body work.
Supervises all cleaning and prepping of new and used vehicles.
Job Qualifications:
Ability to read analyze and interpret general periodicals professional journals technical procedures or governmental regulations.
Ability to write reports business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.
Ability to define problems by collecting data establishing facts and drawing valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must pass MVR and Background check
What We Offer
Sundays off Personal Time Off Paid Training Employee vehicle purchase plans Health and wellness Saturday Lunches Discounts on products and services
Required Experience:
Unclear Seniority
Employment Type
Full-Time
