Bilingual Investment Services Representative MandarinEnglish
Bilingual Investment Services Representative MandarinEnglish
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Job Description
Company Overview
Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cuttingedge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multinational team and be a part of a company that simplifies and enhances financial opportunities using stateoftheart technology.
This is a hybrid role 3 days in the office/2 days remote).
Your responsibilities within IBKR:
The representatives key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes including:
- Problem management for widescale service issues including trade and margin analysis a broad set of cash market and derivative products global exchanges order types and transmission and inquiries
- Assistance with trading platform operation and features
- Analysis and testing of existing systems and procedures including recommending and assisting with the implementation of enhancements
- Margin calculations: Commission structure interest and fee.
In addition to providing client support the position requires collaboration with other local and international Client Service Programming Clearing Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems policies and procedures.
Requirements:
- A bachelors or advanced degree is required.
- Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)
- Working knowledge of various exchange operations and regulations product offerings and specifications platforms and rules and margin methodologies
- Excellent command of written and spoken English and Mandarin
To be successful in this position you will have the following:
Core competencies:
- Strong product knowledge Equities Options Futures Options on Future FX and Fixed income
- Selfstarter with a highly analytical and criticalthinking mindset
- Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
- Communicate effectively and precisely under changing circumstances
- Selfmotivated and able to handle tasks with minimal supervision.
- Superb analytical and problemsolving skills.
- Excellent collaboration and communication (Verbal and written) skills.
- Outstanding organizational and time management skills.
Company Benefits & Perks
Interactive Brokers offers a competitive remuneration package including:
- Health dental disability and life insurance with 100 premiums covered.
- Company RSP contribution matching Stock incentive plan
**We thank all applicants. However only those selected for an interview willbe contacted.
Required Experience:
Unclear Seniority
Employment Type
Full Time
