Guest Experience Supervisor Banff Gondola

Your daily pursuit is guiding and motivating your team to deliver exceptional guest service ensuring every guest has an unforgettable experience.

The starting wage for this position is $20.50.

• Join an inclusive global team and make lifelong connections.

• Enjoy free access to Pursuit attractions and 50 off for friends.

• Get discounts on hotel stays dining and retail.

• Access subsidized mental health and wellness resources.

• Make the Banff Gondola experience as inspiring fun informative and genuine and as possible for all
  Guest Experience employees and guests
• Support coach and ensure that each member of the guest experience team (Ticket Agents and Memory
  Makers) provides upbeat and professional guest service that goes above and beyond our guests
  expectations
• Train new staff members and provide ongoing feedback
• Coordinate management of the Front Office to ensure a smooth operation problem solve on the spot
  when required report technical issues in a timely manner
• Serve as the escalation point for customer service issues handle customer concerns and react quickly
  and professionally
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Act as the supervisor on duty take charge of all guest services and cash handling security for the Banff
  Gondola
• Ensure all areas of the Front Office operations meet expectations from cleanliness standards employee
  appearance customer service safety and environmental standards
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept within
  plan
• Execute all work in a safe professional manner in compliance with H&S and our Always Honest Policy
• Perform the duties of a Ticket Agent and Explore Rockies Expert as required
• Actively participate in committees

• Proven leadership skills and a passion for coaching and developing employee skills
• Strong customer focus providing friendly professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Ability to thrive and lead in a fastpaced environment
• Attention to detail and good communication and listening skills with local and international guests and
  staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Banff and its surroundings
• Accuracy and efficiency in handling large amounts of cash $CAD and $US) and debit/credit
  transactions under fastpaced and busy conditions
• Passion for employee and guest safety
• Excellent organizational and multitasking skills
• Proficient in MS Office (Word PowerPoint and Excel required)
• First Aid Training an asset
• Physical demands including constant use of hands repetitive actions and speaking sitting/standing for
  long periods of time frequent bending/twisting working outdoors and may lift push and pull up to
  50 lbs.

• Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.Youllspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees lakes and bluebird skies; rather than buildings freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance as

We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.