Faculty Relationship Manager
Faculty Relationship Manager
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1 Vacancy
Job Description
At 2U we are all in on purpose. We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver worldclass digital education at scale. As the parent company of edX the worlds leading online learning platform 2U powers more than 4000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges universities and corporate partners we are helping to unlock human potential.
What Were Looking For:
The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. Were the central point of contact and the glue that connects facultyfacing teams instructional staff and school leadership. We advocate on behalf of faculty school leadership and internal stakeholders to drive both immediate solutions and a longterm holistic faculty experience. We understand the unique needs of each university partner and empower faculty to leverage 2U resources with confidence. Ultimately our work clears the way so faculty can focus on what really matters: delivering worldclass student outcomes.
In this role you will be responsible for supporting the educator experience across your assigned portfolio of programs 3 programs) by leveraging extensive professional knowledge business expertise and the ability to balance both groundlevel and highlevel stakeholder needs in conjunction with 2U/EdXs mission. Your role will involve onboarding faculty creating new best practices communicating platform and learning updates providing guidance and routing on learning and content requests proactively managing risks across your assigned portfolio and handling escalations with a solutionoriented approach. This role overall has a high level of complexity.
A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization and thinking critically about finding opportunities to support faculty. They can successfully balance multiple competing priorities and possess the agility and willingness to adapt to change shift course alter approaches and assume new responsibilities.
Responsibilities Include But Are Not Limited To:
- Portfolio Relationship Management
- Manage a portfolio of 3 university programs cultivating a seamless faculty experience that delights partners and improves the student learning experience.
- Employ tailored outreach strategies to facilitate meaningful interactions with faculty of all levels and tenure.
- Respond quickly and appropriately to address faculty needs. Deescalate faculty who are frustrated building trust and confidence in 2Us services and tools.
- Collaborate with crossfunctional teams and 3rd party vendors to escalate as needed to promptly resolve faculty concerns.
- Faculty Readiness
- Track and manage progress and key milestones to ensure faculty readiness prior to each term start effectively prioritizing tasks and responsibilities based on importance and relative timing.
- When risks to faculty readiness arise identify root causes and investigate potential solutions. Escalate appropriately to resolve concerns.
- Problem Solving
- Demonstrate expertise in 2Us platforms tools and processes.
- Track resolution of technical and contentrelated issues and liaise effectively with internal stakeholders to understand root causes and push for resolution.
- Internal Stakeholder Management
- Actively participate in crossfunctional meetings to represent the faculty experience and collaborate on strategic programmatic improvements.
- Ensure partner and internal stakeholders are aligned and prepared to ensure faculty success. Drive solutions to identified risks.
- Create programspecific action plans to address concerns and proactively mitigate future risks.
Things That Should Be In Your Background:
- Bachelor degree required; relevant Masters degree preferred.
- At least 3 years of experience in account management higher education or education technology. 5 years experience preferred.
- Techsavvy and comfortable with new technologies particularly Zoom Salesforce and industry standard learning management systems.
- Ability to quickly learn and acclimate to new technologies and systems.
- Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of stakeholders
- Problem solver capable of identifying root causes and recommending solutions with keen attention to detail.
- Selfstarter who can take ownership of initiatives to deliver high quality results.
- Exceptional customer service orientation ability to tailor approach for different audiences
- Agility and willingness to adapt to change shift course alter approaches and assume new responsibilities
Benefits & Culture
Our global employee base is a diverse collection of innovators dreamers and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful. If youre excited by the opportunity to provide over 40 million learners and counting with access to worldclass online higher education then join us and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Fulltime ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for nonprofit organization study leave sports leave and a companywide festive season break
2U Diversity and Inclusion Statement
At 2U we are committed to building and sustaining a culture of belonging respect and inclusion. We are proud of the steps weve taken to bring together an employee base that embodies diverse walks of life ideas genders ages races cultures sexual orientations abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations please reach out to us at:.
About 2U
For more than a decade 2U. has been the digital transformation partner of choice to great nonprofit colleges and universities delivering highquality online education at scale. As the parent company of edX a leading global online learning platform 2U provides over 45 million learners with access to worldclass education in partnership with more than 230 colleges universities and corporations. Our people and technology are powering more than 4000 digital education offerings from free courses to full degrees and helping unlock human potential. To learn more: visit 2U.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U. Together with the majority of the worlds topranked universities and industryleading companies we bring our community of over 45 million learners worldclass education to support them at every stage of their lives and careers from free courses to full degrees. And were not stopping there were relentlessly pursuing our vision of a world where every learner can access education to unlock their potential without the barriers of cost or location. Learn more at edX.
Learn more at https://2u/careers/
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation gender identity pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws. 2Us equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Required Experience:
Manager
Employment Type
Full Time
