Metro Mobility Veteran Fellow II - E

Get real world experience with us! Metros Mobility Division is seeking graduate student Veteran Fellows to work within our Market Innovation Customer Communication & Services Service Development and Contracted Services sections. Metro Mobility has 9 positions to fill.

Who are we looking for Metro Mobility is looking for Veteran Fellows working on a graduate level degree such as a masters or higher or enlisted military experience at grade E4E6 that are interested and excited to gain relevant experience from working for the states largest public transit agency. Candidates should be selfstarters interested in learning about public transit and working for a local government agency dedicated to improving mobility options planning for and offering access to public transit within King County.

Position 1: Research

About the Market Innovation Section: Market Innovation expands the reach of public transportation by breaking barriers and developing new products and services.

The Research Team works to ensure that leaders and teams across Metro have the data and research they need for the design implementation and evaluation of our programs and services. Our work is dynamic and reflects the emerging questions and needs related to mobility program and pilot evaluation and customer and employee experiences.

JOB DUTIES:

• Contribute to the design and implementation of research efforts including literature reviews surveys research & evaluation plans interviews and participant recruitment.
• Develop research briefs featuring data from Metros surveys qualitative data collection travel trends locationbased data or other research efforts.
• Support Metro teams to collect data interpret and apply findings to answer key questions design/program short surveys or observational studies.
• Interpret report and help visualize quantitative data for decisionmaking such as programlevel data dashboards.

THIS POSITION WOULD BEST MATCH CANDIDATES WHO HAVE:

• Familiarity/proficiency with data sets and analysis including quantitative and qualitative data.
• Familiarity with research design principles and approaches.
• Interest in or knowledge of public transportation social science research approaches customer research or related topics.
• Experience using Excel GIS Power BI R and Python on SQL.

Position 2: Connecting to Transit

About the Market Innovation Section: Market Innovation expands the reach of public transportation by breaking barriers and developing new products and services.

The Connecting to Transit team works to improve customers access to transit and the larger regional system by creating safe and convenient connections for people to walk roll bike or share rides to transit facilities. Connecting to Transit integrates a range of mobility options at transit facilities by improving access pathways (i.e. safe routes to transit) and transit facilities (i.e. mobility hubs) to increase nonmotorized and zeroemission access mode share and grow ridership.

JOB DUTIES:

• Assist with programs that improve access to multiple mobility options including walking biking rolling shared bikes scooters and ondemand services such as Metro Flex.
• Data collection analysis reporting and visualization for decisionmaking.
• Support public and stakeholder engagement for transit rewards initiatives active transportation infrastructure improvement and mobility hub projects.
• Coordinate collection of bike and vehicle parking data toward improving data quality and analyses.

THIS POSITION WOULD BEST MATCH CANDIDATES WHO HAVE:

• Professional or academic experience using software for data analysis and/or data visualization (e.g. Excel GIS Power BI and Adobe Creative Suite).
• Strong analytical skills including data collection and analysis.
• Process improvement and problemsolving skills.
• Creative thinking to draw connections and synthesize different bodies of work.
• Understanding of how systemic racial social and economic inequities have affected transit accessibility.

Position 3: Neighborhood Pop Up Research

About the Customer Communications & Services Section:Metros Customer Communications & Services Section provides direct customer support to transit riders by phone and in person.

The Neighborhood PopUp program provides ORCA transit services and support at events throughout King County. This intern position will conduct and analyze research with partners and customers to align the logistics of where when and how Neighborhood Pop Up events are organized that meet the needs of the community.

JOB DUTIES:

• Contribute to the design and implementation of research efforts including surveys research & evaluation plans interviews and participant recruitment.
• Outreach to existing and potential partners.
• Work directly with customers to perform research.
• Evaluate data and provide program recommendations.

THIS POSITION WOULD BEST MATCH CANDIDATES WHO HAVE:

• The work for this position will be performed on site and at locations throughout King County. This position will not have a teleworking component.
• Strong communication writing and research skills.
• Ability to work independentlyand manage multiple tasks.
• Strong interpersonal skills and the ability to connect with partners organizations and a diverse customer base.
• Experience providing high level customer service.
• Analytical and creative thinking skills to review data and make program recommendations.
• Ability and willingness to work collaboratively with a small team.
• A current drivers license and the ability to be added to King Countys insurance.

Position 4: System Expansion & Integration Policy/Planning

About the Service Development Section: Metros Service Development Section is responsible for the planning and Implementation of transit services schedules facilities regional partnerships and performance management.

The System Expansion and Integration team works to support transit system growth by developing and implementing policies and plans improving integration between different services and providers and building out Metros RapidRide system.

JOB DUTIES:

• Support projects related to program evaluation mid and longrange planning Bus Rapid Transit development and transit integration with Sound Transits Link.
• Research and literature review to support plan and policy development.
• Data collection analysis synthesis and visualization.
• Writing and/or reviewing memos reports and/or presentations.

THIS POSITION WOULD BEST MATCH CANDIDATES WHO HAVE:

• Strong communication writing and research skills.
• Detailoriented and able to manage multiple tasks.
• Collaborative and flexible approach to solving problems.
• Experience with meeting or group facilitation and highly collaborative work environments.
• Experience using data analysis tools like Excel GIS Power BI or another software.
• Experience with programming languages such as R Python or SQL will be considered a plus.

Position 5: Service Development Strategic Initiatives

About the Service Development Section:Metros Service Development Section is responsible for the planning and implementation of transit services schedules facilities regional partnerships and performance management.

This position would support the Zero Emissions Team and Service Development Management Team.The Service Development Management Team supports strategic planning across work groups and represents service needs in Metros key initiatives. The Zero Emissions Team is a matrixed crossdivisional team that is leading Metros transition to a zeroemissions fleet.

JOB DUTIES:

• Support planning for enterprisewide strategic initiatives including transitioning routes to zero emissions fleet and route terminal planning.
• Data collection analysis synthesis and visualization.
• Writing and/or reviewing memos reports and/or presentations.
• Conducting and summarizing research on peer agencies or transit industry trends.
• Support facilitation of crossdivisional work groups.

THIS POSITION WOULD BEST MATCH CANDIDATES WHO HAVE:

• Strong communication writing and research skills.
• Detailoriented and able to manage multiple tasks.
• Collaborative and flexible approach to solving problems.
• Experience with meeting or group facilitation and highly collaborative work environments.
• Experience using data analysis tools like Excel GIS Power BI or another software.
• Experience with programming languages such as R Python or SQL will be considered a plus.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Position 6: Service Planning

About the Service Development Section:Metros Service Development Section is responsible for the planning and implementation of transit services schedules facilities regional partnerships and performance management.

The Service Planning Team worksto design and implement bus route changes to the transit network. Service Planning creatively leads the development of transit and mobility solutions for and with the people of King County to ensure easy reliable and attractive transportation that promotes socially equitable and healthy outcomes.

JOB DUTIES:

• Support service planning projects.
• Collect data for analysis synthesis and visualization using tools such as Excel ArcGIS Pro Power BI and/or R.
• Write and/or review memos reports and/or presentations.
• Conduct survey analysis and reporting.

THIS POSITION WOULD BEST MATCH CANDIDATES WHO HAVE:

• Strong communication writing and research skills.
• Detailoriented and able to manage multiple tasks.
• Collaborative and flexible approach to solving problems.
• Experience with meeting or group facilitation and highly collaborative work environments.
• Experience using data analysis tools like Excel GIS Power BI or another software.
• Experience with programming languages such as R Python or SQL will be considered a plus.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Position 7: Mobility Services

About the Contracted Services Section: Metros Contracted Services Section provides customers with information to access the full potential of Metros transportation choices. This section is responsible for communicating and interfacing with customers and for growing new customers. Contracted Services manages and operates Vanpool Metro Flex Community Van and Community Access programs.

The Community Transportation Services team works to design and implement communitybased mobility options to provide rightsized transportation services where traditional fixed route is not the best fit. Programs range from volunteerdriven vehicles for Community Van to local agency operated services for Community Access Transportation and demand response service for Metro Flex.

JOB DUTIES:

• Support oversight of Metro Flex micro transit program operations.
• Support field auditing and contract compliance efforts for the Metro Flex service.
• Research best practices data collection analysis and reporting for ondemand micro transit.
• Strengthen communication and collaboration through interaction with King County Metro department staff local jurisdictions and community members.
• Assist with outreach and marketing of Metro Flex.
• Experience being part of a transit/transportation street team effort.

THIS POSITION WOULD BEST MATCH CANDIDATES WHO HAVE:

• Process improvement and problemsolving skills.
• Program and project management skills.
• Strong analytical skills including data collection and analysis.
• Creative thinking to draw connections and synthesize different bodies of work.
• Interest in or knowledge of Demand Responsive Public Transportation.

Position 8: Alternative Services

About the Contracted Services Section: Metros Contracted Services Section provides customers with information to access the full potential of Metros transportation choices. This section is responsible for communicating and interfacing with customers and for growing new customers. Contracted Services manages and operates Vanpool Metro Flex Community Van and Community Access programs.

The Future of Paratransit team works to support the development and implementation of the future vision for Access Transportation King County Metros ADA Paratransit Service. These efforts are aimed at providing Access riders with a high level of service quality and customer experience while providing a safe and efficient service.

JOB DUTIES:

• Assist with Access Paratransit Metro Flex Community Van and Community Access programs.
• Assistwith alternative services programs for people with disabilities registered for ADA paratransit service such as Metros taxi scrip program.
• Research best practices data collection analysis and reporting.
• Strengthen communication and collaboration through interaction with King County Metro department staff area employers and their employees local jurisdictions and transportation management associations.
• Experience being part of a transit/transportation street team effort.

THIS POSITION WOULD BEST MATCH CANDIDATES WHO HAVE:

• Program and project management skills.
• Process improvement and problemsolving skills.
• Writing skills in a variety of formats such as memos reports and presentations.
• Interest in or knowledge of Demand Responsive Public Transportation.

Position 9: Service Information Graphic Designer Intern

About the Customer Communications & Services Section:Metros Customer Communications & Services Section designs produces and manages customerfacing communications that appear on social media buses in print and online.

The Service Information Teamworks to design produce and distribute customer facing communications commonly seen on the bus at bus stops on printed materials/brochures signage and more.

JOB DUTIES:

• Assist with the creation of customerfacing transit information and communications.
• Assist with the twiceannual service change by updating riderinformation materials (predominantly printed products) working closely with the design team.
• Update and refine timetable route maps to ensure they align with King County Metros brand guidelines and streamline design processes.
• Lead the redesign of the timetable brochure booklet under the guidance of senior team members.
• Create and produce bus stop signs and other facility signage.
• Develop a design accessibility guideline tailored for public transit use to be shared with the Service Information team.
• Investigate and apply accessibility guidelines to printed products (including maps and timetable booklets) to ensure inclusivity.
• Design presentation decks to pitch print product improvements to designers and nondesigners.
• Other duties as assigned.

THIS INTERNSHIP WOULD BEST MATCH STUDENTS WHO HAVE:

• Demonstrated fluency in key Adobe software: Illustrator InDesign Photoshop and Acrobat is required.
• Assembled a portfolio showcasing their ability to use the software listed and how they applied them to a variety of projects. (Directions for uploading the portfolio for this position are in the how to apply section.
• Familiarity with design for accessibility (especially for print) or have a willingness to learn and apply best practices.
• Proactive skills to initiate tasks and projects without constant supervision. This position is looking for an independent selfstarter who has the ability to identify needs propose solutions and execute plans.
• Graphic design skills. Applicants do not need to be pursuing a degree in graphic design or working as a graphic designer to apply. We welcome anyone with strong graphic design skills to apply.

Experience Qualifications Knowledge and Skills for All Veteran Fellow Positions:

• The veteran fellow is currently enrolled or slated to be enrolled in a graduatelevel program for the 2025/26 school year or has military experience at grade E4E6.
• Advanced communication skills.
• Strong analytical and problemsolving skills.
• Ability to manage multiple tasks prioritize work and adapt to evolving priorities in a fastpaced environment.
• Collaborative mindset with experience working in interdisciplinary teams and facilitating meetings or workgroups.
• Demonstrated commitment to diversity equity and inclusion in research decisionmaking or program implementation.
• Interest in or experience with public transportation urban planning mobility services or transportation policy.

HOW TO APPLY

Thursday April 3^rd 2025 from 24 p.m. at King Street Center 8^th Floor Conference Room at 201 South Jackson Street Seattle WA 98104. Meet a Metro staff member in the lobby to give you access to the elevator and the 8^th floor conference room.

1. Submit an online employment application to include all relevant employment history and experience related to this role as well as responses to supplemental questions.
2. Upload your cover letter and resume along with any other relevant additional documents or materials.The Graphic Design Intern position requires submittal of a portfolio that can be uploaded in PDF format with your cover letter and resume or can be provided by including a web or drop box link in your cover letter and application materials.

Your cover letter should specify your top 3 choices among the eight internship positions described above ranked in order of preference. Your letter should explain why you are interested in working at King County Metro and how you meet the qualifications for the position(s) outlined above. All application materials will be reviewed for completeness and written communication skills.

The application and upload of all materials is due by April 15 2025 at 11:59 p.m.

APPLICANT REVIEW PROCESS

Application documents received will be reviewed and competitive applicants will be scheduled for interviews for the three positions indicated in their cover letter.

Final offers are contingent on the successful completion of reference checks including military service record. Proof of enrollment in a graduatelevel program for the 2025/26 school year or enlisted miliary experience at grade E4E6. will be required for veteran fellowships at the time of hire.

QUESTIONS and CONTACT

For questions please contact .

Benefits

Veteran Fellows receive a free ORCA transit pass for unlimited rides on King County Metro and Puget Sound region transit services. These classifications are not eligible for retirement holiday nor vacation pay. Please contact for any additional questions regarding associated benefits.

Union Membership:These positions are not represented by a union.

Class Codes:299020

Work Location:King Street Center 201 S. Jackson St. Seattle WA 98104

Telecommuting

With the exception of the Neighborhood Pop Up Position the work associated with these job classifications will be performed through a combination of teleworking complemented with onsite work. The specific mix can be agreed between Veteran Fellow and supervisor. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. This could include working onsite as needed where desk space and an internet connection is provided. The Neighborhood Pop Up Position is inperson and work will be done at King Street Center and other King County facilities.

Candidates must reside in Washington state during the period of this Fellowship. Onsite work is most often completed via shared workspaces at various King County facilities. Unless accomplished via the provided ORCA card commuting to onsite work will be at the expense of the employee.

If you are interested in pursuing a position on this posting please follow the application instructions listed above. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact:

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