Manager - Food Hall

As the latest jewel in the renowned Hard Rock crown this exceptional venue is set to redefine entertainment and hospitality in Canadas capital city.

Boasting a prime location Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock n roll flair. The moment you step inside youll be transported into a world of music memorabilia and nonstop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa Let the countdown begin!

Position Summary:

Under the direction of the Director Food & Beverage the incumbent is responsible for the operation of the venue ensuring the utmost level of guest service & team member performance and development of innovative service enhancements upholding all brand standards and core values while meeting or exceeding Hard Rocks business objectives.

Under the direction of the Director Food & Beverage the incumbent is responsible for the operation of the venue ensuring the utmost level of guest service & team member performance and development of innovative service enhancements upholding all brand standards and core values while meeting or exceeding Hard Rocks business objectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Exhibit conduct in accordance with all departmental policies and procedures.
• Ensures that all setup duties are completed on time.
• Assists in the training and evaluating of restaurant personnel and enforces food and beverage policies and procedures.
• Ensures sanitation compliance throughout restaurant.
• Promotes positive customer relations; handles customer complaints.
• Foster a winning solutionoriented work environment motivating and engaging
  team members to continuously deliver the best possible service to our guests.
• Inspect and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements.
• Provide for ongoing inspections and taste tests to insure consistency and outstanding quality in both food and service.
• Ensure activities comply with relevant statutory and regulatory requirements legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Develop department members knowledge and skills through education training coaching corrective counseling etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select train coach counsel appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Companys Mission and Values of Communication Integrity Fun Respect Accountability Passion and Dedication.
• Perform other duties as assigned.

NONESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Degree in Hospitality Business or related field required.
• A minimum of two 2 year experience as a highend Restaurant Manager or the equivalent combination of education and experience.
• Must have experience in supervising professional hospitality teams.

ADDITIONAL REQUIREMENTS: (Licenses Certifications Testing etc.:

• Must obtain and maintain all licenses / certifications per AGCO(Alcohol Gaming Commission Ontario)
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must be at least nineteen 19 years of age.
• Prior experience opening new properties/outlets strongly preferred.
• Must be able to work holidays and weekends as well as flexible shifts.

KNOWLEDGE OF:

• Procedures methods and equipment including computers and applicable software applications such as word processing email spreadsheets and databases to include excellent working knowledge of Microsoft Word Excel Outlook and PowerPoint.
• Knowledge of the principles and practices within the Food & Beverage/Hospitality profession required.

ABILITY TO:

• Frequently stand; walk; use hands to finger handle or feel; reach with hands and arms talk or hear; and taste or smell. While performing the duties of this job the employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close distance color and peripheral vision depth perception and ability to adjust focus.
• Work in a hectic fastpaced and often crowded and noisy environment. May be exposed to casino related environmental factors including but not limited to secondhand smoke excessive noise and constant exposure to the general public.
• Communicate effectively with guests in English specific to position duties and responsibilities.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor you may be exposed to casinorelated environmental factors including but not limited to excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment processplease advise Human Resources.

We thank all candidates for their interest however only those being considered for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at if you require accommodation at any time throughout the hire process.