Employee Experience Representative

Location: Hybrid Tualatin OR

Looking for a role where your work has real impact

At Xenium HR were on a mission to transform workplaces for the better. Youll join a team of passionate HR Payroll and Benefits professionals working with small and mediumsized businesses across the Pacific Northwest. We support businesses with limited or no internal HR resources as well as companies with internal HR staff seeking expertise and training. Were known for building strong relationships with our clients so we can help identify what their business really needs to transform and thrive.

What its like to work here:

Providing transformational services starts within our walls. Were invested in creating a positive rewarding experience with opportunities to learn grow advance and shape the workplace. Xenium offers an inclusive work environment where employees can both make a difference and succeed. If you value authentic relationships service excellence diversity equity and inclusionand want to work where everyone knows you and your name Xenium may be the place for you.

How this role transforms workplaces:

• Answers client employee inbound calls and emails in seeking to resolve employee questions and elevates concerns to team members as appropriate.
• Serves as the first point of contact for basic employee payroll inquiries including resetting PRISM passwords ESS portal support printing paystubs answering basic garnishment questions support for W2 or 1095C questions processing address changes.
• Creates highquality and customized client job postings and posts to various recruiting sites.
• Assists with phone screens for select clients.
• Prepares offer letters and conducts preemployment checks (references background MVR credit & education checks). Launches onboarding module within Prism for new hires and responds to questions regarding electronic onboarding.
• Conducts new hire and benefits orientations for designated accounts.
• Conducts benefit administrative work to include:
  • COBRA preparing and mailing COBRA notifications.
  • Ongoing Employee Benefit Support assisting with employee status changes responding to Medical Support Orders acting as proxy for enrollment when necessary responding to benefit verification requests and requests for temporary IDs and generating system ACA reports.
• Serves as the first point of contact for benefit plans and Oregon Saves inquiries responding to questions and in conjunction with the benefits department troubleshooting concerns. Resources benefit carriers and internal team with employee questions specific to enrollment claims and network provider search.
• Manages unemployment activity on targeted client accounts and participates in unemployment hearings as needed. Prepares for unemployment hearings by gathering documentation meets with the HRBP and sends in evidence prior to the hearing.
• Conducts exit interviews as requested by clients and disseminates information to the client.
• Maintains constant and continuous communication flow with HRBPs on client service activities.
• Within Client Space input timely and accurate client information and track all client service activities performed.

Who youll work with:

Employee Experience Team Members Internal HR teams client employees.

Required experience and skills:

• One to two years of Human Resources experience or degree or coursework in HR plus customer service experience.
• Commitment to advancing racial equity and diversity equity and inclusion practices in the workplace.
• Excellent verbal and written communications skills.
• Job requires administrative and computer skills. Must be adept at using various applications including spreadsheets project management graphics word processing basic presentation creation/editing communicate by email and use calendar and other scheduling software.

Preferred skills:

• Spanish fluency preferred to effectively communicate with a diverse workforce and support bilingual employees.

Dont meet every requirement Wed still like to hear from you:

If you enjoy being part of a collaborative team building relationships and making a difference in workplaces we encourage you to apply even if you believe you dont meet all of the requirements described. Studies have shown that individuals with marginalized identities are less likely to apply for jobs unless they meet every qualification in the job description. Our priority is finding the best candidate for the job and we welcome candidates from all backgrounds. Xenium HR is an equal opportunity employer promoting diversity and inclusion and offering a learning and teamfocused environment.

Total compensation and salary range:

Our total rewards philosophy is centered around the whole person including comprehensive health and financial benefits and life balance resources designed to support the passion commitment and energy that is vital to our team members.

Xenium HR is committed to providing a competitive compensation package. The starting salary for this role is $22.5025.50/hour based on knowledge years of experience and ensuring pay equity within the organization. The hiring team will share more details regarding compensation based on your experience and location during the interview process.

Benefits:

Employer paid medical dental vision

FSA for health & dependent care

Life & Disability plans

Employee Assistance program

Wellness program

401k with match

Profit Sharing program

Paid time off

Paid holidays of your choice

Perks

Flexible work arrangement with autonomy and trust

Caring leadership

Quarterly massage

day Fridays in summer

Tuition/educational assistance for undergrad degrees

Sabbatical and travel awards starting at 10 years

Professional development book clubs and cultural awareness & appreciation conversations

Regular training events

Peer Recognition & Reward program

Employee referral bonus

Business referral bonus

Monthly allteam meetings and team events

Community service

DEI and culture initiatives & teams

Discounts on Stoller wine

To learn more about the workplace culture at XeniumHR view our video: