Data Integrity Team Leader

Data Integrity Team Leader 37 hours per week Permanent)

Location:Contractual base in Salvus House Durham / Pearl House Peterborough with hybrid working opportunities

Salary:plus a discretionary bonus potential of up to 8 of annual salary
Job Level: C

We want our people to have a great worklife balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the nonhousehold water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customerfocused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.

The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHATS IN IT FOR YOU

Wealth

Excellent pension scheme we will double match your contribution up to a maximum of 5 employee contribution and 10 from Wave

Bonus potential

Perkbox membership with a vast range of perks high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes

Income protection scheme

Personal accident insurance

4x salary life assurance

Free onsite parking

Time off

24 days holiday rising to 26 (plus bank holidays)

A day off for your birthday

Half a day on Christmas Eve and New Years Eve

The option to buy holidays

1 day paid volunteering

Wellbeing

Hybrid/Flexible working

Healthcare cash back scheme

Cycle to work scheme

Annual conference and Christmas party

24/7 Employee Assistance Programme

Free flu shots

Family Friendly

Enhanced maternity and paternity pay

Enhanced shared parental and adoption leave

We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

The Data Integrity Team Leader is part of the Operations Directorate who are collectively responsible for the core customer elements ensuring complete accurate and timely accounts. The Data Integrity team are responsible for ensuring any mismatches within data across the business are resolved as quickly as possible to a highquality standard. Our mantra is Right First Time and Customer Focused.

This role will lead a number of technical team members who identify investigate and fix errors on a large scale across a number of systems. The team is responsible for delivering data improvement projects ensuring that projects are worked through to completion and the expected improvements are delivered. The team and leader are also expected to work across the Operations directorate to share skills and tools which can enhance speed efficiency and quality of throughput.

The role holder will be experienced in managing large volumes of data prioritising and organising team members according to skill levels delivering business improvements and working closing with our data and technical teams to deliver the most cost efficient and sustainable business solution.

This will require good stakeholder engagement communication skills project management data analysis problem solving and creative solution concepts. The ability to be flexible and agile is important as new and emerging changes and priorities come to light.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE

Youll be working directly with your team and other teams across Wave on new issues identified investigating existing issues gaps root causes and defining potential solutions and fixes. Youll be engage in cross business changes and new projects to ensure we are business ready for those changes defining and carrying forward into risks and opportunities.

Youll also be working directly with your team members to use their skills and experience to provide tools and solutions across the Operations directorate and wider Wave teams which will drive quicker resolution to known and new challenges.

You will also be using your stakeholder communication data analytics and solution management skills to drive business improvements.

WHAT DO WE NEED FROM YOU

Job Specific/Technical

Understanding of the impact on data quality and its influence on the business.

Good understanding of database structures and core concepts e.g. backend tables and relationships data extraction and amendments.

Experience in team management including coaching development and managing multiple ongoing initiatives with prioritisation of workloads.

Experienced in communicating with people at all levels of seniority and technical expertise.

Computer Skills

Advanced Excel and knowledge of SQL.

Personal Attributes

Good time management prioritisation and organisational skills with the ability to handle multiple tasks.

Attention to detail and ability to organise self and team.

Excellent written and verbal communication skills with the ability to create clear concise documentation and processes.

Strong analytical and problemsolving skills able to liaise and communicate with technical and nontechnical colleagues.

Able to manage team members to deliver businesswide benefits demonstrating resilience flexibility and agility.

Able to handle and champion change within teams.

Education/Qualifications

Minimum of 5 GCSEs or equivalent and/or high level of appropriate relevant experience.

Experience

Managing large volumes of data and delivering business improvements.

Experience with data warehouses and/or MI systems

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.

BE YOURSELF OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause neurodiversity or any other reason please do let us know by contacting.

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 11 April

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