Provider Success Associate

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams and quality improvement services to our aligned providers through our Provider Success team. Clover has built one of the most proactive datadriven health care services platforms and is excited about how technologyimpacts our ability to bring transformative results to both patients and providers.

As a Provider Success Associate on the Clover Care Services team you will support local clinicians across New Jersey withoperationalizing Clover Assistant within practices and serve as a link between the practices and Clover Health. Clover Assistant is a groundbreaking web application built for a provider to use during each visit they have with a Clover patient. Clover Assistant empowers clinicians with the right data at the right time to improve patient outcomes. The management of practice accounts will include building relationships with providers assisting with Clover Assistant workflow inquiries analyzing data to proactively identify trends and drive performance and responding to clinician needs to create a strong partnership between Clover and the practices. This role will play a pivotal part in driving optimal use of the Clover Assistant to improve the lives of our members through datadriven care.

As a Provider Success Associate you will:

• Be the face of Clover and serve as the primary point of contact to healthcare providers and staff using the Clover Assistant.
• Engage and onboard new providers and practice staff onto Clover Assistant.
• Regularly conduct inperson check ins with practices to reinforce your presence and support in utilizing the tool.
• Facilitate feedback between providers and Clover to ensure program alignment.
• Build strong relationships with practices and conduct regular meetings with clinicians to discuss metrics and additional partnership opportunities.
• Proactively identify trends and develop solutions to assist practices.
• Maintain uptodate knowledge of the Clover Assistant features and best practice workflows to drive adoption.
• Document workflows and other artifacts to support practices and providers.
• Demonstrate provider empathy to foster trusting relationships between Clover and the practices using Clover Assistant.
• Coordinate and schedule meetings and promptly respond to ongoing needs.

You should get in touch if:

• You have 2 years experience in healthcare sales healthcare provider engagement or SaaS Customer Success.
• You are bilingual in Spanish and English (preferred but not required).
• You have a reliable source of transportation to complete onsite visits across NJ as will be required by the role 23 days per week.
• You have a strong metricsfocused customer success clinical or account management background and have demonstrated success in leveraging data to guide decisionmaking that align with broader strategic objectives.
• You have experience establishing strong relationships with healthcare providers and office staff.
• You have worked in a primary care practice (optional).
• You possess a general understanding of healthcare concepts including claims processing EHRs medical billing and coding reimbursement models and Medicare/Medicare Advantage.
• You are interested in helping build and grow Clovers presence across the state.
• You enjoy meeting with providers face to face and excel in an environment where you blend inperson and virtual meetings.

Benefits Overview:

• Financial WellBeing: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally we offer a performancebased bonus program 401k matching and regular compensation reviews to recognize and reward exceptional contributions.
• Physical WellBeing: We prioritize the health and wellbeing of our employees and their families by providing comprehensive medical dental and vision coverage. Your health matters to us and we invest in ensuring you have access to quality healthcare.
• Mental WellBeing: We understand the importance of mental health in fostering productivity and maintaining worklife balance. To support this we offer initiatives such as NoMeeting Fridays monthly company holidays access to mental health resources and a generous flexible timeoff policy. Additionally we embrace a remotefirst culture that supports collaboration and flexibility allowing our team members to thrive from any location.
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs mentorship professional development funding and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remotefirst culture enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken so weve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and missiondriven individuals with diverse areas of expertise working together to solve the most complicated problem in the world: healthcare.

From Clovers inception Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving peoples lives. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. We are anEVerifycompany.

A reasonable estimate of the base salary range for this role is $60000 to $105000. Final pay is based on several factors including but not limited to internal equity market data and the applicants education work experience certifications etc.