Integration Engineer Launch Team
Integration Engineer Launch Team
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Getting our users live and successful on Stripe is paramount to realizing our mission. Were building a Launch function to help our users on their journey. The team will be at the forefront of driving growth analyzing whats working well that we want to replicate figuring out where people might be getting stuck designing automated and targeted journeys for all users funneling more users to Partners and ProServ and building out a multifaceted team of userfacing experts program managers integration engineers and launch managers.
What youll do
In this role youll be responsible for guiding customers to successful Optimized Checkout Suite (OCS) & Link implementations. The OCS and Link teams focus on building bestinclass checkout experiences that provide delightful checkout experiences for customers while driving higher purchase conversion for merchants. As an organization we work on Checkout Payment Links Elements Payment Methods and Link each playing a crucial part in augmenting the economic landscape of the internet.
Working closely with our other PostSales teams (Accelerate ProServ Consulting and Alliances and Channels Partners) youll proactively engage users and shepherd them through the integration process. This will include providing technical consultations as well as motivating forward progress. Were seeking candidates with technical and business skills to drive high quality integrations while accelerating the time to golive process. Youll work closely with crossfunctional teams to drive product improvements solve challenging and complex problems and improve Stripes offerings.
Responsibilities
- Proactively guide and monitor the health of priority users through the implementation phase
- Intervene with stuck users to quickly unblock them or route more complex requirements to other Implementation paths such as Accelerate Partner or ProServ or engaging the necessary Product team
- Lead users through technical implementations of the OCS and Link products performing a technical consultative role advising on best practices conducting user integration/checkout reviews validating user integrations using Stripe APIs and investigating integration errors
- Work closely with OCS & Link Product & Engineering teams to improve and evolve Stripe products
- Drive continuous improvement of the OCS & Link Launch offering including owning initiatives like user communication product enablement process optimization and data intelligence
- Closely partner with our sales team to ensure users have the right level of implementation offering attached including for services from Professional Services or Partner teams
- Measure and report on the progress and completion of user implementations surfacing user insights and areas with consistent friction.
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- Has 4 6 years of customerfacing experience working as a customer success engineer integration engineer solution architect technical consultant software engineer or similar role
- Can read write and understand code in multiple programming languages
- Has experience integrating Stripe or other RESTful APIs
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology business administration project management etc.
- A great verbal and written communicator strong presentation skills comfortable explaining complex technical concepts to both technical and nontechnical audiences
Preferred qualifications
- Strong technical aptitude with experience in software development
- Superior time management skills to manage multiple external customers simultaneously
- Selfstarter with the ability to assess troubleshoot and work autonomously to decompose and solve complex problems
- Experience in payments or ecommerce
- Experience working in a Professional Services organization or in a customer success organization
Employment Type
Full Time
