Professional Services Administrator

The Professional Services Administrator plays a key role in supporting the operational functions of the Professional Services.  This role is responsible for analyzing and presenting meaningful data improving efficiencies and ensuring the smooth administration of professional services processes. The administrator will also serve as the system administrator for the PSA tool and collaborate with various teams to support business objectives.

Key Responsibilities:

• Collect analyze and interpret complex data sets to identify trends patterns and insights that support business decisions.
• Create demand and capacity models for Professional Services to improve visibility over capacity requirements (if applicable)
• Assist in coordinating and tracking client projects ensuring milestones are met and updated for invoicing/ revenue recognition purposes.
• Provide administrative functions for daytoday business associated with Engagements and Projects.
• Responsible for the endofmonth process across all regions for Professional Services assist in billing and invoicing processes ensuring accurate and timely submission.
• Proactively engage with sales on engagements where T&M hours are either expiring or getting low.
• Create Statements of Work based on details provided by the PS Managers and Principal Architects.
• Create regular reports and presentations that provide clear and actionable insights for leadership.
• Engage with crossfunctional teams to gather requirements feedback and ensure business objectives are met.
• Collaborate with internal teams to optimize workflows and improve operational efficiency.
• Serve as the system administrator for our Professional Services Automation (PSA) tool currently Kantata ensuring its effective utilization maintenance and optimization.  Including creating new reports and dashboards as required
• Work closely with all areas across the team including Professional Services Managers and the Project Management Office to ensure seamless collaboration and efficiency

Key Competencies:

• Analysis/Problem Solving: Able to identify and separate out the key components of problems and situations. Able to manipulate and interpret information from a range of sources to spot patterns and trends in information and to deduce cause and effect. Can generate a range of creative solutions evaluate them and choose the most appropriate option.
• Initiative/Independence: Able to work things out without having to be shown too often. Takes responsibility for own time and effectiveness. Alert to opportunities to contribute appropriately without being told. Able to spot and implement opportunities for improving situations.
• Strong Organizational Skills: Ability to manage multiple tasks simultaneously with high attention to detail.
• Communication Skills: Excellent written and verbal communication skills with the ability to interact with internal teams effectively.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and project management tools.

Qualifications :

• Bachelors degree in Business Administration Healthcare Administration or a related field preferred.
• 2 years of experience in an administrative data analysis or coordinator role preferably in a healthcare or professional services environment.
• Strong problemsolving skills and a proactive mindset.
• Ability to work independently and collaboratively within a team.

Remote Work :

No

Employment Type :

Fulltime