Representative Customer Service
Representative Customer Service
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Job Description
Education and Experience
Bachelors in commerce
35 years of experience in Customer Service role
Candidates from Polymer Pigments and chemical industry is most preferred.
Additional Qualifications
SAP
Fluent in English profound analytical and proven negotiation skills MSOffice Specially Excel Macro Developments SAP additional languages
good command on email communication & working on computer
Good Communication Skills
Hands on MSOffice
Languages: Hindi English Marathi (Fluency on English)
Environmental Health Safety & Security (EHS&S) Requirements
Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization.
Who We Are
Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities bringing new products to life for a better world. Examples include:
Dyneema the worlds strongest fiber enables unmatched levels of performance and protection for enduse applications including ballistic personal protection marine and sustainable infrastructure and outdoor sports
Unique technologies that improve the recyclability of products and enable recycled content to be incorporated thus advancing a more circular economy
Lightweighting solutions that replace heavier traditional materials like metal glass and wood which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
Sustainable infrastructure solutions that increase energy efficiency renewable energy natural resource conservation and fiber optic / 5G network accessibility
Avient employs approximately 10000 associates and is certified ACC Responsible Care a founding member of the Alliance to End Plastic Waste and certified Great Place to Work. For more information visit www.avient.
Avient Corporation is a worldclass sustainable organization built on innovation collaboration and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed as well positively impacting our planet and the communities we serve. Our Great Place to Work culture values and benefits make Avient an employer of choice for top talent.
At Avient we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring promotion development compensation or advancement are based solely on a persons qualifications abilities experience and performance.
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of nondiscrimination in providing equal employment to all qualified employees and candidates regardless of race sex sexual orientation gender identity age color religion national origin disability genetic information protected veterans status or other legally protected classification in accordance with applicable federal state and local law.
Job Summary
The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests orders concerns suggestions and complaints. Internally the CSR interacts gathers information and coordinates related activities with sales staff production planning logistics technical services and external vendors.
Essential Duties & Responsibilities
Provides customer focused service to assigned accounts.
Responds to and manage customer orders from order entry to delivery and invoicing.
Understands and communicate the value of our products and services.
Understands customers products services business operations and needs.
Communicates effectively over the phone and electronically.
Uses a variety of systems to enter and complete transactions.
Accomplishes work within set timeframes.
Key inside contact for specific customer/seller base.
Process incoming orders confirm pricing and availability of product.
Advise customers of order status.
Provide relevant customer information to other departments: forecasts personnel changes address changes receiving schedules etc.
Timely and accurate administration of sales orders customer complaints material returns and credits.
Answer price and availability questions.
Respond to customer literature requests for MSDS Certifications etc.
Follow all applicable ISO procedures.
Use system reports and inquiries to drive activities that ensure superior customer service.
Maintain customer service related information for customer accounts; customer notes email phone special instructions etc.
Process new customer/update requests.
Provide market or account intelligence gained through customer contact.
Participate in customer calls and visits with sellers.
Proactive communication with product supply reps and shipping department of any order changes customer initiates.
Work with seller and PSRs to reduce aged inventory
LIGM1
Required Experience:
Unclear Seniority
Employment Type
Full Time
