Customer Care Representative
Customer Care Representative
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Job Description
POSITION Union: Customer Care Representative
NUMBER OF OPEN POSITIONS: 5
LOCATION: ME Augusta General Office
STARTING RATE: $23.55/Hourly
Responsibilities
Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).
Processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e. bill payment usage inquiries account updates service credit and collections) in a customer focused manner.
Responds to maintenance concerns and emergencies during storm restoration.
Resolves customer problems and complaints utilizing established procedures and and policies which include regulatory guidelines (customer may include attorney collection vendors and/or insurance companies).
Records online entries of customer transactions into set operating systems.
Provides account information to customers and explains bill service policies and customer rights.
Able to work effectively with all areas of the Company to obtain pertinent information to serve customer.
Conducts credit and collection work as necessary including deposits final/charge off collection Sundry and Legal.
Receives and logs customer inquiries complaints and requests for adjustments on residential and small business or industrial accounts.
Initiates service orders WMS orders and performs associated action as requested.
Skills and Requirements
High School diploma/GED equivalent.
Associate degree BA/BS in related field of study is preferred.
Good communication skills both oral and written.
Strong customer service orientation.
Able to coordinate multiple tasks for multiple customers in a fastpaced environment.
Strong problemsolving skills.
Able to work flexible schedule as well as be available during storm/emergency situations.
Works well within a team.
MS Office skills
CSSGUI WMS Sundry Billing (where applicable).
Knowledge of billing collections and filed tariffs is a plus.
Knowledge of MPUC Chapter 815 understanding of legal process/credit reporting requirement bankruptcy codes and rules (where applicable).
Must be prequalified for this position. Applicants may take prequalification test during screening process.
Company:
CENTRAL MAINE POWER COMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .
Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date:
April242025Required Experience:
Unclear Seniority
Employment Type
Full Time
