Parcel Operations Specialist
Parcel Operations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB PURPOSE
- Collaborate with Implementation IT and Client Services teams to perform setup and implementation of new clients accounts and carriers within our proprietary systems
- Ability to comprehend Service Agreements and Statements of Work
- Participate in client facing calls meeting and emails as a Parcel Subject Matter Expert
- Gather document and implement clients GL Coding rules when necessary
- Partner with IT to successfully test and implement clients requirements
- Educate client on Transportations Insights invoicing and reporting
- Provide issue resolution as needed on reports invoices and questions from internal or external teams
- Provide training and process documentation as needed
- Assist with SOC II compliance audit
- Participate or be assigned special projects
- Attention to detail combined with speed and accuracy on the keyboard
- Ability to focus on their individual work and perform both independently and within team environments
- Ability to effectively present information to clients carriers or internal teams
- Ability to respond to common inquiries or complaints from clients carriers or internal team
- Ability to define problems collect data establish facts and draw valid conclusions
- Ability to interpret an extensive variety of instructions in mathematical or diagram form
- Ability to understand and act upon verbal and written instructions
- Ability to clearly communicate both verbally and written
- Must have ability to multitask
WORK ENVIRONMENT
Standard office environment usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain a stationary position for extended periods; move about the office operate computers and files as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is required to stand walk and reach with hands and arms.Occasionally the employee is required to lift boxes up to 20 pounds.
- This is a fulltime benefitseligible position working Monday through Friday; 8:00 a.m. 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings during peak periods.
- Local travel is required. Out of state travel is limited but may be required for special training/conferences.
Required Experience:
Unclear Seniority
Employment Type
Full Time
