BDC Representative
BDC Representative
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Job Description
Job Title: BDC Representative HarleyDavidson Dealership
Location: Mile High Harley Davidson of Aurora
Job Type: FullTime
About Us:
Join the team at Mile High Harley Davidson a premier HarleyDavidson dealership committed to delivering topnotch customer service. We are seeking a motivated BDC Representative to join our Business Development Center and assist with lead management customer outreach and appointment scheduling. If you have strong communication skills and a passion for motorcycles we want to hear from you!
Job Description:
As a BDC Representative you will be the first point of contact for potential customers handling inbound and outbound calls emails and online inquiries. Your role will focus on setting appointments for the sales and service departments while delivering an exceptional customer experience.
Responsibilities:
Handle inbound and outbound calls emails and texts to engage potential and existing customers.
Schedule appointments for sales and service departments ensuring a smooth customer experience.
Follow up on internet leads phone inquiries and past customers to drive dealership traffic.
Maintain accurate records in the CRM system and update customer interactions.
Work closely with the sales and service teams to align communication and followup strategies.
Provide exceptional customer service and ensure all inquiries are addressed promptly.
Meet or exceed daily weekly and monthly performance goals.
Stay informed about HarleyDavidson products promotions and dealership events.
Qualifications:
Previous experience in a BDC customer service or sales role is preferred.
Strong phone communication and active listening skills.
Ability to multitask and stay organized in a fastpaced environment.
Comfortable using CRM software and lead management tools.
Goaloriented with a drive to succeed and contribute to team performance.
Passion for HarleyDavidson motorcycles and the lifestyle is a plus!
Benefits:
Competitive hourly wage performancebased bonuses.
Healthcare dental and vision insurance options.
Employee discounts on HarleyDavidson motorcycles parts and accessories.
Career growth opportunities within the dealership.
Paid time off and 401(k) options.
How to Apply:
Ready to kickstart your career with HarleyDavidson Apply today!
Join our team and help riders fuel their passion for the open road!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
