AmDm

About Hitachi Payment Services

Hitachi Payment Services is a leading payment solutions provider in the country enabling its customers to grow by offering technologyled cash & digital payment solutions while building a robust payment infrastructure in the country driving financial empowerment and enabling social change. We cater to customers such as banks payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.

We offer a wide range of payment solutions to almost all public and private banks including HDFC ICICI AXIS Citibank SBI UBI Canara Bank Bank of Baroda and PNB top cooperative banks such as Saraswat Bank as well as reputed payment aggregators like Paytm Razorpay SBI Payments amongst others.

Social transformation through innovation

Hitachi Group is a US$ 88 billion global conglomerate that is contributing to society through its spirit of social innovation and by developing worldclass technologies products and solutions. Being the 100 subsidiary of this global conglomerate Hitachi Payment Services leverages Hitachis Social Innovation Business philosophy technology and customercentric approach to further grow the Indian payment ecosystem.

Hitachi Payment Services was established in the year 2008 as Prizm Payment Services by industry veterans before being taken over by Hitachi In 2014. Over the years the organisation have grown by leaps and bounds with numerous industryfirst innovations to our credit. With a strong focus on cash and digital payments we have witnessed steady growth over the years.

By combining state of the art technology innovative solutions endtoend services and an expansive network we have been able to reach out to more businesses and people and help them by offering traditional and newage payment solutions enabling them to connect better with their clients and meet the changing needs of society.

With over 2200 employees across 13 locations in the country we are constantly accelerating digital transformation and creating new value in various fields through collaboration with partners and our customers.

As leaders of growth and innovation in the payments domain our team is focused on expanding our business by developing innovative payment solutions new business models utilising stateoftheart technology our strong domain expertise and a strong customer focus.

Hitachi Payment Services cash payment solutions include ATM Services Cash Recycling Machines ATM Software Platforms and White Label ATM.

Dominant player in the digital payments space

As a leading digital payment solutions provider our offerings include POS Solutions (Integrated Traditional SoftPOS VAS) Toll & Transit Solutions Internet Payment Gateway Solutions Digital Payment Stack Risk Management & Analytics Reconciliation & Settlement Services Merchant Services Card Issuance Solutions and EMI Platform.

We are continuously and constantly innovating to offer banks payment aggregators & fintechs cuttingedge digital payment solutions while successfully enabling merchants across India to accept digital payments. Over the years we have developed various innovative solutions in the form of Soft POS ERUPI Contactless Payments to name a few.

Constant innovation has paved the way for many collaborations and partnerships with private and public institutions alike. The best example is our Joint Venture with SBI SBI Payments that is further accelerating digital payments in the country

Driving change in an evolving payments landscape

With a strong foothold in payment technologies we are growing steadily with a strong focus on innovation technology our values customer centricity and by putting employees first.

Numbers that denote how far we have come

• 3Mn digital transactions processed daily

• 60000 ATMs under management 22 market share)

• 1.45Mn POS machines under management (including mobile POS & QR) 28 market share

• First to introduce the IAD model

• First to launch the mobile POS service

• First to cross 25K CRMs under management

• 9K WLA deploys

• 2400Cr revenue

Hitachi Group Values

Throughout the world Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together we share the Hitachi Group Identity which includes the mission values and vision. It is an expression of what the Hitachi Group aims to become in the future as it advances to its next stage of growth.

Our core values are

Harmony:

The willingness to accept opinion of others & discuss matters in a manner that is thorough & frank but fair & impartial & once conclusion has been reached to cooperate & work together to achieve a common goal.

Sincerity:

To act with a sense of ownership & honesty at all times & never pass the buck. The spirit to meet societys expectations & generate credibility for Hitachi

Pioneering Spirit:

To work creatively using novel approaches to enter new area. To always act as a pioneer within our areas of expertise & to have the passion to pursue higher goals beyond our capabilities

Whats in it for you

The payments revolution is here to stay and now is your opportunity to be a part of it. What better way than becoming a part of an organisation that is the unparalleled leader of this space.

Moreover you get to be a part of a team consisting of outofthebox thinkers who are passionate about designing developing deploying the latest payment technologies and working towards social change. With an emphasis on transparency collaboration employee development & growth we nurture an employeecentric culture that attracts fresh perspectives and new ideas which eventually create better experiences for our customers.

So lets grow together.

Job Description

Role

REPORTS TO

Assistant Manager / Deputy Manager

Amit Theng AVP

DIRECT REPORTEES

INDIRECT REPORTEES

0

0

BRIEF BACKGROUND

• Hitachi Payment Services Pvt Ltd. (HPY) has been at the forefront of defining the payment space with the bestinclass offerings both in the Digital and NonDigital space. 1.45 million POS Terminals processing 3 million digital transactions per day 64000 ATMs (inclusive of 26000 CRMs) and 9000 White Label ATMs)

PURPOSE OF JOB

• Electricity bill payments & prepaid meter balance top up on Hitachi Managed ATMs
• Find out the actual reasons behind the drop in transactions on well performing sites by checking points like issue with look & feel down time (technical issues) or machine issue accessibility issue visibility issue or any other issue.
• If no specific issue found then need to check with EJ & Hamp transactions & analyse the same to know the technical cause.
• Analysis of down time and providing solutions
• Working for relocation / closure on low performing or lossmaking sites post verifying all the supporting angles. (Performance improvement planning)
• Maintaining the proper tracker & data files and present on weekly basis.

KEY RESPONSIBILITIES

1

Ebill payments and recharges on HPY managed ATMs

2

Ensuring End to End monitoring & tracking of Hitachi direct managed sites

3

Performance Improvement Plan ATM

4

Proactive actions on loss making sites

5

Ensuring hygiene of sites (housekeeping / repair & maintenances / look & feel)

QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE

• 5 Years experience
• MsExcel
• Analytical skill
• Negotiation Skill
• Good Communication skills
• Knowledge about ATM
• Graduate

Required Experience:

Manager