Head Concierge
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Salary Not Disclosed
1 Vacancy
Job Description
The Head Concierge is responsible for overseeing concierge services ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges handling guest inquiries and providing recommendations for dining entertainment and transportation. The Head Concierge ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.
- Provide guests with personalized recommendations and assistance including dining reservations transportation and entertainment.
- Handle special requests ensuring prompt and efficient service.
- Manage VIP guest experiences ensuring their expectations are exceeded.
- Address guest concerns and resolve complaints professionally.
- Maintain an updated knowledge of local attractions events and services.
- Collaborate with hotel departments including front office and guest relations to ensure seamless service.
Implement and uphold service standards ensuring consistency in guest interactions
Qualifications :
- 35 years of concierge experience with leadership skills
- Strong knowledge of local attractions and services
- Excellent communication and problemsolving abilities
- Proficiency in hotel management software and multitasking
- Fluency in English.
Additional Information :
- Strong leadership interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multitask work well in stressful & highpressure situations
- A team player & builder
- A motivator & selfstarter
- Wellpresented and professionally groomed at all times
This position is strictly for Saudis Only.
We are an inclusive company and our ambition is to attract recruit and promote talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
