Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Process all reservation requests changes and cancellations received by phone fax or mail.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee special rate and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Qualifications :
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Previous Opera experience an asset
- High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
Additional Information :
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multitask work well in stressful & highpressure situations
- A team player & builder
- A motivator & selfstarter
- Wellpresented and professionally groomed at all times
This position is strictly for Saudis Only.
We are an inclusive company and our ambition is to attract recruit and promote talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
