Guest Experience Agent
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
- Champions arrival and departure experience of guests
- Ensure adherence of arrival/departure service sequence
- Assists to direct and walk guests to their destination in the hotel
- Ready to undertake all roles including the night shifts of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Enforces Property Management System etiquette and accuracy of administrative duties
- Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems
- Assists with daily shifts bookkeeping of Front Office Team
- Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Upkeep personal grooming standards ensures discipline and efficiency of duties
- Training and coordination with supporting departments
- Promptly answers any inhouse guest calls instant messages and emails and communicates with respective departments in the resolution of guests requests.
- Ensures service standards and individual performance are aligned with Accor Values Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
- Executes the annual upsell strategy and strive to achieve targets as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
- Reports any suspicious behaviour of guests and staff to the Managers and Security
- Ensures that all potential and real hazards are reported appropriately immediately
- Fully understands the hotels fire emergency and evacuation procedures
Qualifications :
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members needs with equal drive
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Ensures security and confidentiality of guest and hotel information in accordance to company/countrys data security act
- Possesses good computer and property management system knowledge
- High level of integrity enthusiasm dedication for continuous improvement
- Embraces change and openminded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
Additional Information :
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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