Operations Admin I
Operations Admin I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Operations Administrator I will monitor the performance and integrity of production applications and infrastructure. This role will assist in production issues with the appropriate teams or leaders and assist in troubleshooting and determining root cause.
Attention to detail is important as identifying trends in our monitoring tools and reporting allows the team to remain proactive. This position requires an uptime focused technical team member. This team member must have a good understanding of the relationships between infrastructure and application and the ability to analyze technical issues in all layers of our environment.
WHAT YOU WILL BE DOING
- Monitor all aspects of production application and infrastructure on a real time basis
- Assist in any production outages with the appropriate subject matter experts with extreme sense of urgency
- Provide proactive monitoring data to all other cross functional teams and assisting in the interpretation of the data to resolve issues in the environment
- Manage and complete ticketing requests sent to the team
- Provide regular status reports on tasks accomplished current issues and progress toward goals.Maintain uptodate documentation of alerting templates operation and procedure manuals
- Participate in rotating oncall coverage or emergency response as needed
WHAT WE NEED FROM YOU
Must Have Qualifications:
- Computerrelated degree or equivalent work experience
- Basic hardware/software knowledge of but not limited to :
- Windows Server 2008
- VMware
- Basic understanding of enterprise infrastructure systems
- Strong Customer Service and Communication Skills
- Strong ability to multitask andto take ownership/work with other teams during outages
- Ability to provide oncall support on a rotating basis reaching out to other teams as necessary
- Ability to work 100 onsite in Pontiac Michigan
Nice to Have Qualifications:
- Dynatrace experience or equivalent
- Windows Server 2012 R2 / Microsoft SQL Server
- Cribl experience or other relevant log management experience
- SolarWinds IT Monitoring / Infrastructure monitoring
- Working Knowledge of Active Directory
- Internet Information Services (IIS)
- Office 365
- Linux OS
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our awardwinning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large stateoftheart fitness center including exercise classes such as yoga and Zumba various sports leagues and a fullsize basketball court
- Wellness area including an inhouse primarycare physicians office fulltime massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grabandgo snacks
- Inhouse Starbucks and Dunkin
- Indoor/outdoor caf with WiFi
DISCLAIMER
Employment Type
Full-Time
