Client Manager - German Market Fixed-term Contract
Client Manager - German Market Fixed-term Contract
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Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.
As an European hub based in our new European Head office we offer a rewarding package and the opportunity to work at one of Spains premier employer brands.
The main objective of a Client Manager is customer fidelity and engagement maximizing business and revenue growth through proactively identifying opportunities and focusing on account retention and business expansion when possible collaborating across markets and Line Of Businesss ensuring full acceptance and engagement within his/her portfolio
- Driving growth of American Express charge volume and revenues.
- Maintain and grow active locations.
- Improve merchant satisfaction measured through annual survey.
- Retention of account.
- Ensure compliance and control.
- Build and leverage client relationship.
- Best practice sharing and team support.
- German native speaker and indepth knowledge of country and market landscape.
- Experience in sales roles ideally over the telephone 2 years).
- Demonstrated sales and negotiation skills; excellent objection handling.
- High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.
- Good understanding of American Express business and financial competitive and regulatory landscape.
- Strategic thinking and profound analytical capacity.
- Strong organizational and time management skills able to set priorities to achieve goals.
- Accountability and ownership.
- High level of determination and selfconfidence ability to work in groups and contribute to the teams success.
Required Experience:
Manager
Employment Type
Full-Time
