Customer Service Desk Agent in Indianapolis IN
Customer Service Desk Agent in Indianapolis IN
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Salary Not Disclosed
1 Vacancy
Job Description
What success looks like in this role:
Coordinates and plays a lead role in daily site operational activities ensuring timely service delivery and achievement of contracted performance expectations. Leads or participates in projects to implement new initiatives or improve efficiency and resolution response time. Leads agent trainings. Provides doable fixes for areas of concern and identifies opportunities for improvement. Develops metrics by tracking tickets to evaluate tickets submitted resolved and rejected identifying trends and opportunities to improve the teams overall efficiency. Identifies recurring issues and escalates to the appropriate team for resolution. Provides root cause analysis on the most challenging issues develops comprehensive action plans and timely follow through in support of the incident management process. Acts as an escalation point for team members.You will be successful in this role if you have:
May require technical certification or Associate Degree
Generally 7 years experience in area of responsibility
Unisys offers an outstanding benefits package featuring unlimited paid time off a 401(k) match comprehensive healthcare HSA matching ongoing learning opportunities and more! Were committed to supporting worklife balance and investing in your future success.
At Unisys we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
**MUST be located in Indianapolis IN to be onsite 3 days a week
This role may require access to exportcontrolled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free:(Prompt 4. US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
