Guest Service Agent
Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Position Title: Front Desk Agent
Reports To: Assistant Front Office Manager/Front Office Manager/AGM
Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories Job Function and Professionalism and Style Expectations.
Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality Inc.
Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes the Core Responsibilities (what the job is; the substance of the job) account for 90 of the overall appraisal score. The other 10 is based on the Professionalism and Style category (how the individual goes about doing the job).
1. Administration
Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
Keep record of room availability and rate.
Compute bill collect payment and make change for guests.
Make confirm and cancel reservations via all communication avenues.
Post charges such as room food liquor or telephone to guest bill if interface is inoperable.
Make reservation transportation or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
2. Support
Must have a comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Professionalism and Style Expectations
These are expected of every associate within StepStone Hospitality Inc.
3. Personal Effectiveness
Projects and assignments are completed thoroughly professionally and with care.
Adjusts to highpressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
4. Communication
Understands and communicates the StepStone Mission and core values
Expresses ideas and conveys information clearly effectively and professionally.
Actively listens to others.
Conveys company information decision or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and coworkers.
Physical Requirements
5. These are required of every associate.
Minimum lifting of 20 pounds.
Pushing bending stooping upward reaching manual dexterity.
Hearing writing typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Required Experience:
Unclear Seniority
Employment Type
Full Time
