Host

The Host is the initial contact with the guests. Therefore it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets seats and pages guests. In addition you will be assuming the role of tour guide communicator entertainer memorabilia curator and musician (at heart).

• Opening doors where applicable
• Welcoming and thanking guests
• Answering questions accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for coworkers guests and celebrities
• Assisting servers bussers and managers
• Performing opening closing & side duties cleaning glass polishing brass sweeping & vacuuming the floor wiping menus restroom maintenance etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create Raving fans

This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE EDUCATION AND CERTIFICATIONS

• High School diploma or GED

SKILLS

• Remaining calm in a hectic fastpaced
• Demonstrating a high level of organization attentiontodetail and a senseofurgency.
• Displaying a positive and outwardly friendly attitude toward guests and coworkers.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing walking kneeling bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms hands and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity handeye coordination and ability to work with hand above shoulders.
• Ability to occasionally regularly frequently move objects (lift push pull balance carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat cold chemicals and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

ADDITIONAL REQUIREMENTS

• Maintaining a wellgroomed appearance (having a plan).
• Following all uniform guidelines
• Practicing all general safety & sanitation standards
• Recycling products where possible
• Maintaining HRCs 5 core Values and Mission Statement
• This Cafe may crosstrain the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member.Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Disclaimer
While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).