Education Operations Specialist

About Zscaler

Serving thousands of enterprise customers around the world including 40 of Fortune 500 companies Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure. The pioneering AIpowered Zscaler Zero Trust Exchange platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fastpaced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler.

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of neverbeforeseen capabilities in threat prevention visibility scalability and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the worlds cloud security leader.

We are looking for an Education Operations Specialist with analytics experience who will be reporting into the Platform Training and Certification Operations team. You will be supporting various crossfunctional teams within Zscaler such as the Partner Technical Enablement Team Demo & Labs Team and other key stakeholders. In this role you will be responsible for the following:

• Operating as part of the global Platform Training and Certification team and contribute to the tier1 support of the Partner Academy Program and our demo platform requiring adaptable hours to US time zones
• Analyzing data to answer key questions for stakeholders or yourself with an eye on what drives business performance and investigate and communicate which areas need improvement in efficiency and productivity
• Assisting with and create rich interactive visualizations through data interpretation and analysis with reporting components from multiple data sources
• Providing critical operations support for Technical Management Business Development Training and Curriculum Development functions
• Assisting in the developmental operations processes as well as maintenance for new and existing initiatives to drive growth certifications and contribute to an expanded operations role

What Were Looking for (Minimum Qualifications)

• Bachelors Degree in business information technology or similar
• Experience with project management
• 3 years of experience mining data as a data analyst
• Experience with SQL with aptitude for learning other analytics tool
• Experience with project management and focused on delivering strategic solutions coordinating with teams to improve processes in a scaling environment

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency with business productivity tools like GSuite Asana Tableau Jira Confluence ServiceNow and Salesforce
• Experience managing Asana or other work management platforms
• Experience with Salesforce data Snowflake database model design and segmentation techniques

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At Zscaler we believe that diversity drives innovation productivity and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team and a culture where everyone belongs. For more information on our commitments to Diversity Equity Inclusion and Belonging visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristics protected by federal state or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancyrelated support.