Training Specialist - Service
Training Specialist - Service
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Job Description
Overview
We are looking to add a Training Specialist Service to our team. Our Training Specialist will participate in the daytoday operations of Snapon Equipment training delivery and development with a focus on Snapon undercar equipment diagnostics and repair training. This role will act as the performance consultant assess training needs and ensure appropriate allocation of company and thirdparty resources. They will also ensure the effectiveness of all training materials during the development phase and collaborate with Division Training Staff and Division Management to provide customerfocused training programs.
Responsibilities
- Act as Subject Matter Expert (SME) for Snapon Equipment products.
- Analyze information and make training recommendations on new materials methods techniques new products/technology.
- Provide input into the analysis design and development of course materials for training programs that support service enduser and sales operations.
- Acts as talent for video and photography of repair procedures and processes.
- May coordinate schedule and track instructorled class arrangements inshop sessions and training equipment/facilities at both company and customer sites.
- Assist as needed with trade show/expo setup demonstrations and teardown.
- Interface with regional national and international accounts and customer representatives to determine training requirements and to establish and maintain customer confidence and satisfaction.
- Provide feedback regarding customer issues or concerns with Snapon and subsidiary products documentation or training requirements.
Qualifications
- Associate degree (A.S. or certificate in vocational education preferred.
- Minimum of 4 years experience as a service repair technician.
- 2 years experience delivering instructorled training preferred.
- 2 years experience developing handson and online training programs preferred.
- Proficient in Microsoft Office suite products including but not limited to Outlook Word Excel and PowerPoint.
- Work well independently cross functionally and in teams; thrive in fastpaced & changing environment.
- Must have a valid drivers license and passport.
- Ability to lift and/or move up to 50 lbs.
- Some overnight travel is required (less than 25
- Ability to work flexible hours to accommodate various time zones/locations or shifts is required.
CHARACTERISTICS
- Demonstrate Integrity
- Tell the Truth
- Respect the Individual
- Promote Teamwork
- Listen
Required Experience:
Unclear Seniority
Employment Type
Full-Time
