Senior Facilities Technician FT- Clear Lake

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Role models behaviors that promote a positive work environment and contributes to a teamfocused work unit to achieve department goals.

• Facilitates open professional (verbal nonverbal written) communication to achieve mutual understanding role modeling by example. Communication to promote both work efforts and problem resolution is clear and professional providing the highest quality service during every customer and patient encounter.

• Guides and mentors Facilities Assistants/Technicians to build confidence in their skills knowledge and abilities. Uses peertopeer accountability towards department goals for retention and employee engagement.

• Ensures thorough entity surveillance through rounding and issue management; identifies opportunities for complex facility improvements providing recommendations and work orders and overseeing its completion to advance the customer experience and improve service levels.

• Reviews daily logs and ensure technicians and associated personnel maintain the proper operation of the central plant(s) and daily operations of the facility including minor and complex facility needs.

• Performs analysis troubleshooting and complex maintenance repair. Ensures accurate installation of systems and devices in compliance with codes ordinances and statutes. Performs preventative maintenance inspections to include HVAC electrical and plumbing as appropriate maintains and tests department emergency systems. Seeks out additional information and reference materials escalating to Lead Tech/Supervisor if necessary to gain clarification to make effective repairs.

• Serves as a resource training and mentoring staff on appropriate and effective use and maintenance of tools.

• Ensures accidents and safety hazards are reported promptly and correctly and that all assistants/technicians follow department safety standards and protocols including the wearing of protective clothing and gear.

• Conducts planning and documentation activities. Reads blueprints and drawings to determine procedures applicability in field and needs for jobs/projects. Procures materials to complete jobs/projects. May review jobs with associated personnel. Updates gathers and verifies information on oneline drawings system prints and documentation. Completes daily activity paperwork including recording time and materials expenditures on projects and work orders.

• Provides the information necessary to maintain the system of metrics designed to measure department effectiveness and timely responsiveness to work order tickets created through appropriate dispatch service. Adjusts work activities and timelines as necessary accurately pulling reports and documenting to optimize response time on work order trouble tickets (e.g. average time to close tickets).

• Ensures accuracy and completeness of work order documentation.

• Ensures efficient utilization of resources; reducing supply waste. Selfmotivated to independently manage time effectively reducing incidental overtime and prioritizing department daily tasks.

• Performs trainings as a subject matter expert (SME) for department and actively participates in department projects. Assumes responsibility for growth and development by participating in inservices programs and continuing education. Completes and updates My Development Plan and discusses with management.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Senior Technician.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.

• Four years of general maintenance related experience

• Health care environment preferred

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Multitask oriented ability to complete work within designated time frames

• Demonstrates high level critical thinking with the ability to offer practical solutions to relative items within scope

• Ability to follow detailed instructions to complete complex procedures and/or operate all equipment

• Possesses advanced knowledge of at least one trade skill such as carpentry plumbing electrical painting roofing heating and cooling general maintenance

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several freestanding emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treated more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.