Remedy Specialist Developer
Remedy Specialist Developer
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Job Description
Job Description: Remedy Specialist Developer
Location:Greenwood Village CO / St. Louis MO Hybrid 3 days onsite
Role Overview
Join theAPO team supporting 50 network applications (provisioning DNS/DHCP email servers device activation) withBMC Remedyas the core ticketing system. ThisNOCfocused roleinvolves alarm monitoring troubleshooting and executing predefined scripts to resolve issues (e.g. disk failures WebLogic performance).
Key Responsibilities
Remedy Ticketing:Manage and resolve alarms in BMC Remedy following engineering playbooks.
Script :Run provided Linux scripts (no development required). Bonus: Ability to spot/troubleshoot script errors (e.g. syntax issues).
Incident Coordination:Escalate complex issues to engineering teams/vendors;drive resolution assertively.
Performance Monitoring:Track system metrics (e.g. CPU disk usage) and report anomalies.
Process Adherence:Follow stepbystep response protocols (e.g. 1st step resolves 60 of issues).
MustHave Skills
BMC Remedy ITSM(Admin/User expertise)
Linux CLI(Basic commands script
NOC/Operations Support(Alarm monitoring ticketing workflows)
Communication(Clear English; assertive personality)
NicetoHave
Script Troubleshooting(Identify errors like extra spaces/wrong syntax)
WebLogic/Java App Monitoring
ITIL Foundations
Required Experience:
Manager
Employment Type
Contract
