Customer Service Advocate
Customer Service Advocate
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
To support our growth we are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers interactions with Daniels Health are seamless from communicating to scheduling issue resolution and factfinding; you will do it all!
An essential service provider to Healthcare Daniels Health was founded with the vision of making healthcare safer and for the last 20 years in the United States we have achieved this through innovative safety products and clinicallyfocused waste services that lead the industry. This is our why our how is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.
What will your job involve
- Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions resolve issues proactively communicate schedule or stock changes and manage inbound scheduling requests
- Report investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation
- Maintain and update filing inventory and database systems (both manual and computer processes)
- Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:
- Creating customer manifests
- Printing and distributing process documents for daily production
- Ensuring stock inventory in conjunction with your Plant Manager
- Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.
- Support with routing and rerouting of our trucks on a daily/weekly basis
- Liaising with all departments and customers on account changes (billing sales and logistics)
- Generate reports on an as needed basis for the leadership team
- Constantly look for new ways to better/improve the current administrative process
Who are we looking for
- Someone with a cando attitude who has a passion for problemsolving and delivering a great customer experience. As the interface with our customers you will be the critical bridge between customer expectations and service excellence were looking for someone who is diligent and selfdriven but also brings a friendly and relatable dynamic to our team. Heres some of the skills and attributes that would make you a great fit candidate:
- Selfmotivated to problemsolve and drive resolutions for a customer
- Relationally driven you will enhance and strengthen our customer relationships
- Flexible adaptable and able to prioritize no two days are the same!
- Works well with others and can motivate people you work with.
- 2 years of administrative and customer service experience within retail or hospitality or corporate will be considered
- Intermediate to Advanced with computer systems (Microsoft office suite etc.
- Salesforce experience would go a long way!
- Good communication skills both written and verbal with recordkeeping discipline
- Ability to work occasional weekends holidays or flex hours as needed by production demands
- Proven experience in improving processes and procedures
If this sounds like the role for you or somebody you know then we look forward to speaking with you!
To find out more of what a day in the life with our customer service team looks like visit
We are a healthcare service company providing safety systems and medical waste collection for hospitals medical centers surgical centers nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safetyfocused medical waste management services that reduce needlestick injuries positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with antidiscrimination law it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex age national origin disability status protected veteran status or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
