Call Center Operator - Call Center - Part-Time
Call Center Operator - Call Center - Part-Time
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$ 11 - 16
1 Vacancy
Job Description
The call center operator will answer incoming calls to PBX and physicians answering service and processes them accordingly. Monitor alarms and handle emergency codes for hospital. Prioritize calls for physicians and patients. This role is onsite at Womans Hospital. Remote work is not available.
Requirements:
- High school diploma or equivalent.
- Two years telecom answering service or call center experience.
- Two years customer servicerelated experience and basic PC knowledge.
Responsibilities:
- Answers all calls in a friendly manner using the proper greeting as trained per type of incoming call.
- Determine the callers need and offer the best solution to help the caller.
- Calls will be transferred information given or a message will be taken electronically in accordance with the specific training given.
- Upon notification of an emergency situation the operator will contact the code teams and follow code procedures.
- Contact physicians to relay messages electronically in accordance with procedures trained.
- Each message is treated as a legal document with recordings and audits every 12 hours. Fast typing is required to get complete and accurate information.
- Contact and relay messages to physicians using the correct procedure in accordance with individual doctor instructions.
- Use the electronic system to communicate pertinent physician information including temporary instructions doctors locations etc.
- Work well with team mates and communicate information to coworkers.
- Complete the message information immediately after conveying messages to physicians. Ensure all messages are delivered to physicians in a defined time period or escalate.
- New staff member will be required to work each shift for a few days during the first few weeks to understand how all shifts work and the impact they make on the whole team.
- Hurricanes inclement weather situations and staff shortages due to sickness training or vacations may offer extra work if available.
- New staff member will know their schedule 6 weeks in advance and will never work the same holiday 2 years in a row unless requested.
- Be on time or early put a smile in your voice for every call be detailed get along with the team members and you will be an asset to this great team.
Schedule:
PartTime
Monday Friday & Sunday Days
*may be asked to work various shifts as needed on any shift.
Hourly/NonExempt
$11.00 $16.00; based on work experience
A Work Experience with Purpose
Womans is one of the largest specialty hospitals for women and infants in the United States. We are recognized throughout the country for our innovative programs and we pride ourselves in surpassing the expectations of those we serve. Providing exceptional patient care and creating exceptional patient experiences are at the center of what we do at Womans. Our team consistently exceeds state and national benchmarks for patient satisfaction.
Our employees organizational culture mission vision values and benefits make Womans a best place to work. In fact for the17th year in a row Womans has been recognized as aBest Place to Work by Modern Healthcare making us the only healthcare organization to earn the distinction every year since the programs inception. We are proud of the level of care our staff provides to our patients and each other.
If you have any questions or would like to connect with one of our recruiters directly please email
Womans Hospital is an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation age disability genetic information veteran status national origin gender identity and/or expression marital status or any other characteristic protected by federal state or local law.
Employment Type
Part-Time
