Patient Safety Specialist Tele Sitter - Training Provided
Patient Safety Specialist Tele Sitter - Training Provided
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Job Description
Who We Are
Hicuity Health is the leader in delivering expert telemedicine care in support of patients and bedside care teams in acute and critical care environments. Since our founding in 2006 Hicuity Health has pioneered providertoprovider telemedicine fueling success with clinical and technical innovation.
What Were Solving
Hicuity Health leverages telemedicine to address clinical needs and staffing shortages for a diverse range of clients and care venues nationwide including health systems hospitals postacute care facilities and athome acute care environments.
Our Mission
For nearly two decades Hicuity Health has delivered Care Innovated to its clients and patients. Across a range of services Hicuity offers clinical technical and operational expertise that improves patient care and supports healthcare facilities nationwide.
The Role
Hicuity Health the leading high acuity telemedicine provider in the United States is seeking highly motivated and talented individuals to join our team as a Patient Safety Specialist (TeleSitter). This position is responsible for providing ongoing continuous virtual observation to patients who require frequent or continual surveillance and interaction due to medical psychiatric and/or safety reasons. The PSS will work in close partnership with the bedside patient care team to foster a safe comfortable and secure patient environment.
You Will
- Provides continuous observation to assigned patients utilizing inroom audio/visual equipment at all designated times unless relieved by appropriate team member.
- Assists in calming and/or reorienting patient as indicated utilizing care and empathy in all interactions to promote consistent positive patient and family environment.
- Collaborates with the bedside team to establish a safe comfortable patient environment utilizing knowledge of fall prevention protocols selfharm prevention and patient cues that may lead to escalating event or highrisk behavior.
- Immediately reports any and all activity or environmental hazard(s) that fall outside of the established parameters to the bedside licensed personnel or designee per established workflow.
- Collects and documents clear accurate documentation of patient activity and interactions throughout the shift per established policy/guidelines.
- Appropriately communicates all pertinent information about assigned patient to ensure patients physician care team and colleagues have a clear understanding of all required communications in accordance with established protocols/procedures to provide safe patient care.
- Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.
- Demonstrates excellent communication skills including active listening. Exhibits superior interpersonal skills necessary to interact with Hicuity Health clinicians and hospital clients to provide quality patient care outcomes.
- Demonstrates professional phone etiquette.
- Follows through with issues in a timely fashion.
- Maintains and promotes customer satisfaction.
- Provides exceptional customer service to all members of the patient care team patients families and all members of the patient care team.
- Provides courteous enthusiastic phone communication to all clinicians at partner hospitals.
- Promptly responds to requests for service and assistance.
- Manages difficult or emotional customer situations and escalates as indicated.
- Responds promptly to customer needs.
What Were Looking For
- Demonstrates dependability reliability and flexibility.
- Proficiency with Windowsbased computer skills telephone and fax operations.
- Must be comfortable working in a fastpaced environment; ability to multitask and possess good organizational skills.
- High School diploma or equivalent.
- Past experience as a patient safety attendant patient sitter patient care technician or hospital unit secretary is desirable.
- Must meet the Patient Safety Attendant competency assessment/skills checklist requirements within 3 months of employment.
- Complete CPI Verbal Intervention Training within the first 30 days of hire.
- Responsible for maintaining ongoing CPI renewals Special Skills and Competencies
- Knowledge of medical terminology desirable.
As Part Of Our Team Team Members Receive
- Hicuity Health fuses a friendly and collegial work environment with high performance standards.
- Our compensation plans include:
- Competitive Base pay
- Generous shift differentials
- Generous paid time off for full time team members
- Competitive benefit programs for full time team members
Hicuity Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.
Required Experience:
Unclear Seniority
Employment Type
Full Time
