Patient Support Specialist
Patient Support Specialist
Posted on :
24-06-2025
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
30000 - 40000
Vacancy
1 Vacancy
Posted on :
24-06-2025
Job Description
As a Patient Support Specialist you will play a vital role in supporting patients throughout their journey with Angel Rx. You ll provide high-quality service through inbound and outbound calls helping members understand their benefits guiding them through our program and ensuring they receive the care and prescriptions they need. Your empathetic communication and problem-solving skills will help foster trust and build strong relationships with the individuals we serve.
Key Responsibilities
- Provide outstanding support to members through inbound and outbound calls following communication scripts where applicable.
- Educate members about the Angel Rx program answer questions explain procedures and assist with general inquiries.
- Build rapport with patients by being attentive empathetic and solution-oriented.
- Coordinate with doctors offices to verify and obtain prescriptions as needed.
- Maintain accurate and timely documentation of all interactions using internal systems.
- Ensure patient confidentiality and uphold compliance standards including HIPAA.
- Complete administrative tasks including data entry and required paperwork.
- Contribute to continuous process improvement by suggesting updates to procedures and workflows.
- Manage time effectively to balance daily tasks in a fast-paced environment.
Requirements
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Empathetic patient and customer-focused mindset.
- Proven ability to build relationships and adapt to various communication styles.
- Self-motivated with a desire to learn and grow.
- Detail-oriented and highly organized with strong time management skills.
- Comfortable navigating technology and multiple systems.
- Ability to maintain professionalism under pressure.
- Basic data entry and documentation skills.
- Amenable working US hours and reporting onsite.
Preferred Experience
- Background in customer service call centers or healthcare support roles.
- Previous experience as a pharmacy technician (a plus but not required).
- Experience in teaching education or classroom support.
- Familiarity with Microsoft Office applications and general computer proficiency.
- Prior exposure to working in regulated or HIPAA-compliant environments.
Benefits
Employee Benefits
- Health and Wellness: Comprehensive HMO coverage for you and your dependents.
- Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
- Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
- Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
- Government Benefits: Full support for required government benefits.
Supplemental Pay Types
- 13th Month Salary: A festive bonus to celebrate the year s hard work.
- Overtime Pay: Compensation for your extra effort and time.
- Night Differential: Additional pay for working late hours or shifts.
- Incentives: Performance-based incentives to reward your contributions and achievements
Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Empathetic, patient, and customer-focused mindset. Proven ability to build relationships and adapt to various communication styles. Self-motivated with a desire to learn and grow. Detail-oriented and highly organized with strong time management skills. Comfortable navigating technology and multiple systems. Ability to maintain professionalism under pressure. Basic data entry and documentation skills. Amenable working US hours and reporting onsite. Preferred Experience Background in customer service, call centers, or healthcare support roles. Previous experience as a pharmacy technician (a plus, but not required). Experience in teaching, education, or classroom support. Familiarity with Microsoft Office applications and general computer proficiency. Prior exposure to working in regulated or HIPAA-compliant environments.
Employment Type
Full Time
Key Skills
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