Head of Enterprise - DACH

Were seeking a Head of Enterprise DACH to join our management team and drive the growth of both New Business Sales and Customer Success/Account Management for the Enterprise segment in the DACH region. You will have a chance to play a part in shaping Trustpilots presence in an important market. Youll be instrumental in building and mentoring a team crafting strategies for longterm growth and building relationships with key stakeholders.

What Youll Be Doing

• Build and lead a team of skilled professionals across New Business Sales and Customer Success/Account Management to deliver growth and customer retention in the Enterprise segment.
• Develop and implement comprehensive strategies tailored to the Enterprise market ensuring alignment with Trustpilots global goals and the specific needs of the DACH region.
• Recruit onboard and develop skilled professionals promoting a culture of excellence collaboration and inclusivity.
• Manage a team onsite as well as remotely in Hamburg Berlin Munich and Copenhagen
• Act as a trusted advisor to Enterprise customers identifying issues and opportunities to deliver tailored solutions that maximize value and retention.
• Collaborate crossfunctionally with teams from PreSales Partnerships Product Operations and Marketing to create a cohesive approach to market growth and customer success.
• Drive operational excellence by refining processes ensuring consistent performance and providing actionable insights to senior leadership.
• Represent Trustpilot as a significant figure in the Enterprise space developing relationships with highprofile clients and industry stakeholders.

Who You Are

• You have 510 years of experience overseeing teams in New Business Sales and Customer Success/Account Management in the Enterprise SaaS space.
• Youre skilled at crafting strategies while also ensuring their effective implementation.
• You have the ability to understand complex customer needs build trust and increase customer satisfaction through innovative solutions.
• You thrive in crossfunctional environments and are focused on ensuring clear communication with stakeholders at all levels.
• Youre motivated by the opportunity to establish and scale teams in a new location creating an environment where people can thrive.
• Fluent in German and proficient in English enabling seamless communication in the DACH market.

Whats in It for You

• A strategic managerial position where you can shape the Enterprise market in DACH.
• Tailored leadership development programs including workshops coaching and feedback sessions to enhance your skills.
• Career development opportunities with a clear path for progression and access to our inhouse enablement team.
• Flexible working model: Hybrid working setup with 3 days in the office and 2 days from home.
• A lucrative commission structure annual company bonus and stock options (RSUs).
• 28 days annual leave plus 2 additional paid volunteering days to support causes youre passionate about.
• Monthly benefits including a health cover allowance of 50 and a benefitinkind allowance of 44 for expenses like gym memberships travel or private healthcare.
• Access to wellbeing resources including the Headspace app and other initiatives to support your mental health.

Still not sure

We are Open to All which means we want everyone to see themselves at Trustpilot. Were keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So dont worry if youre looking at this job description and are uncertain about meeting all the requirements wed still really like to hear from you!

Required Experience:

Director