Head of Process Re-engineering, AMCB

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Head of Core Operations Process Effectiveness concurrently oversees the delivery of a portfolio of efficiency and productivity projects for AMCB Core Lending Operations and Servicing while ensuring the projects deliver sustainable and permanent cost savings and optimization of the business processes. Leverages digitization optimization & enhanced simplification (DOES) - Assesses and delivers prioritized opportunities for business process improvement through use of RPA Power Platform and/or other Digitization & Automation (D&A) capabilities in support. Business Process Improvements. Oversees overall program financials benefits realization analysis and manages an overall program budget for process improvements in core operations.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Oversees portfolio of efficiency initiatives which may focus on end-to-end process reengineering organizational design improvement and consumption/buying power optimization
• Leverages Lean Six Sigma where appropriate and project management methodologies to identify and generate sustainable efficiencies and expense reduction opportunities that ideally also improve the customer and employee experience
• Develops communicates and implements key metrics to track overall progress and effectiveness of performance improvement initiatives
• Monitors changes to ensure that initiatives are delivering the intended results with respect to the Customer experience productivity enhancements waste elimination cost reduction etc.; recommends adjustments and changes as appropriate
• Assists Business Leaders in linking project metrics to strategic operational objectives
• Identifies best practices - both from within and outside the TD Bank recommends innovative opportunities to drive business performance to the next level
• Oversees business performance management of core operations unit level expense plans business performance and FTE allocations.
• Defines goals for core operations performance management scorecard
• Accountable to ensure that an effective strategic interaction model exists between core operations and all key sales channels for seamless support to the customers
• Develops operations strategies and objectives to ensure core lending operations servicing business attains targets and operates effectively
• Builds strong & strategic relationships with key sales channel executives and partners to ensure alignment of goals and SLA delivery
• Leads people strategy - hire develop motivate and retain top talent and ensure Core Lending Operations Servicing is a desirable career destination for TD colleagues; creates an inclusive safe and engaging work environment for all colleague communities including diverse populations to ensure a great place to work

Education & Experience:

• Graduate degree or equivalent experience
• 7-10 years leading efficiency and productivity improvement projects
• Experience in process design and improvement initiatives and mastery of various structured problem solving methodologies process design reengineering and project management strongly desired
• Expert in structured problem-solving process design/improvement and project management with in-depth experience using advanced statistical tools and techniques including process mapping required
• Project Management Professional (PMP) designation/certificate a plus
• Black Belt or Master Black Belt Lean Six Sigma a plus or senior-level expertise in the assigned Efficiency Workstream
• Facilitation/training experience of Process Improvement methods to Black Belts Green belts etc. a plus
• Successful track record of leading complex projects driving results and change management as well as delivering quantifiable benefits
• Strong business acumen with thorough understanding of business financials and financial analysis
• Outstanding communication presentation and facilitation skills
• Creative and innovative thinker willing to challenge conventional wisdom to affect change
• Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess
• Practiced ability to negotiate for resources and time
• Proven leadership skills with experience in successfully implementing change management philosophy
• Strong lateral management and persuasive skills capable of delivering results through a position of influence not authority
• Proven ability to build strong collaborative business-to-business and business-to-technology relationships
• Well-developed desktop computing skills with emphasis on MS Office products and project management tools
• Proven budgeting and fiscal management skills to include resource planning forecasting and estimating
• Ability to think and plan both tactically and strategically moving through both fluidly

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.