Security Operations Dispatcher Municipal Protective Services Operations
Security Operations Dispatcher Municipal Protective Services Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview:
Reporting to the Shift Supervisor the Security Operations Dispatcher (Municipal Protective Services Operations) is an essential emergency operations position responsible for receiving emergency and nonemergency calls and signals for service over the telephone computer and radio. The Security Operations Dispatcher uses established protocols to process alarms and dispatch appropriate public safety resources. MPS Operations interacts daily with other operations and public safety dispatch centers to answer and transfer calls and incident information and maintain communications with field personnel.
Municipal Protective Services (MPS) Operations is a 24/7 365day operation supporting over 600 City of Boston properties and facilities maintaining radio communications and operations for MPS Security Officers and Supervisors and monitoring intrusion and fire alarms across all City of Boston Boston Public Schools and Boston Public Library locations.
The City of Boston Property Management Departments (PMD) mission is to manage maintain repair and provide security for the Citys municipal buildings including City Hall and Faneuil Hall; to preserve the useful life of City facilities and reduce operating costs through effective preventative maintenance measures.
Responsibilities:
- Processes incoming and outgoing emergency and nonemergency signals from alarm monitoring software consistent with established protocols and procedures.
- Provides clear and relevant information to field and operations personnel in response to received alarm signals or calls.
- Communicates with Municipal officers law enforcement fire and EMS units as necessary to ensure the safety of people and property.
- Provides daily feedback to the Shift Supervisor regarding the operation of the Dispatch Center recommends changes to policies and procedures and promptly reports incidents or issues affecting the continuity of operations.
- Speaks works and otherwise communicates effectively in highstress and timesensitive situations.
- Maintains a familiarity with the general geography of the properties and communities served to dispatch Public Safety Personnel effectively.
- Maintains an effective and positive working environment.
- Performs related duties as required.
Minimum Entrance Qualifications:
- High School Diploma (or equivalent).
- Two 2 years of professional experience in security operations public safety dispatch telecommunications or call center operations including facilities equipment technology systems and management practices is preferred.
- Knowledge of accepted call handling practices for public safety call takers emphasizing professionalism and customer service is preferred including familiarity with the principles and practices of radio communications and the appropriate policies and procedures used in public safety dispatching.
- A basic understanding of the operational needs of public safety responders when receiving dispatch information is preferred.
- Must complete training initiatives and certifications for call receiving and dispatching within six months of hire including Emergency Telecommunicator Certification (ETC) through the National Academies of Emergency Dispatch (NAED) and CPR Certification.
- The ability to operate various technologies including modern computers radio & telephone systems and monitoring software such as SIS Alarm Center.
- The ability to work independently with minimal supervision and in a busy and fastpaced environment with multiple priorities and competing demands on time.
- The ability to quickly process information from multiple sources (verbal text and video) keep information clear make quick decisions based on minimal information and accurately recall information on demand especially names numbers and incident details.
- Deal with sensitive information discreetly and professionally and carefully follow prescribed rules regulations and procedures.
- Be able to work in a shiftwork environment with variable hours of work and schedule and be available for overtime as needed.
- Proficiency in languages other than English is preferred.
Work Environment & Physical Requirements
- Essential employee status.
- Callback and overtime are required.
- 24/7 operations with work scheduled on days others consider holidays.
- The ability to operate personal computers view computer screens alarm monitors and CCTV monitors and listen to radio and telephone communications for long periods is required.
- Sitting or standing at a stationary workstation for extended periods is required.
BOSTON RESIDENCY REQUIRED
Terms:
Union/Salary Plan/Grade: SEIU/NP116
Hours per week: 40
Employment Type
Full-Time
