Help Desk Support Specialist

Strategic Data Systems

Posted on : 07-04-2025

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1 Vacancy

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Job Location

Dahlgren, VA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 07-04-2025

Job Description

Help Desk Support Specialist

Dahlgren Naval Surface Warfare Center Dahlgren VA 22448

$60K (Depending on experience) Full Time with Benefits

Flexible StartDate Immediate Opening OnSite

Your work will involve providing customer support and technical assistance to Corporate Research Development Test and Evaluation (RDT&E) Network users and other code 1042 designated customers.

As the Help Desk Support Specialist you will be responsible for:

Provide onsite desktop support as needed provides general help desk support for User Assistance.

Provide phone support to users to resolve issues relating to RDT&E connectivity and RDT&E Active Directory domain account User Management.

Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.

Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.

Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.

Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.

To qualify you will need:

DOD Secret Security Clearance

Active CompTIA SecurityCE or equivalent IAT Level II Certification

1 year of similar experience

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Strategic Data Systems

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Help Desk Support Specialist

Strategic Data Systems

Job Description

Employment Type

Company Industry

Key Skills

About Company

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