Senior Manager Product Digital Customer Experience
Senior Manager Product Digital Customer Experience
Posted on :
07-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Stand Together is a philanthropic community that helps Americas boldest changemakers tackle the root causes of our countrysbiggest problems from education to the economy broken communities and toxic division among dozens of other pressing issues. We provide our partners with access to resources including funding thought leadership a network of peers and a playbook for applying proven principles to transform lives and society.
The Senior Manager of Product and Digital Web Experience will lead efforts to enhance digital web experiences ensuring highquality outcomes and measurable results. This individual will be responsible for optimizing the Stand Together web portfolio driving strategy and innovation in collaboration with various stakeholders.
We are looking for a highly skilled and dedicated Senior Manager to ensure digital leads to a high quality product with measurable outcomes.As the Senior Manager of Product and Digital Customer Experience you will play a critical role in overseeing and enhancing various digital experiences through performance functionality and overall user experience to help grow the business.
How You Will Contribute
- Define and support the overarching digital strategy roadmap and requirements for web projects (design development and optimization).
- Identify business value in collaboration with stakeholders Marketing Communications (MarComms) and technology teams.
- Manage annual web roadmap planning and monthly sprint planning aligned with marketing strategies.
- Coordinate crossfunctional Agile teams to execute tasks efficiently.
- Identify opportunities to enhance web functionality user experience and accessibility.
- Collaborate on prioritizing and defining features to improve web capabilities.
- Ensure clear communication regular updates and insights are shared with leadership.
- Research and testing hypothesis development.
- A/B testing of ad creatives audiences and landing pages.
- Performance analytics to improve traffic conversions and asset consumption.
- Use KPIs and UX metrics to measure and track digital performance.
- Inform decisions to improve web experiences and address shortfalls in real time.
- Facilitate collaborative web development involving information architecture usability creative and metrics reporting.
- Work with marketing business owners and SMEs to implement iterative and incremental website changes.
- Develop sustainable and scalable operations and project management frameworks to optimize resources.
- Prioritize projects that drive business impact.
Work with the Growth CRO process including:
What You Will Bring
- Strong background in digital product management user experience (UX) and optimization.
- Experience managing Agile teams and executing iterative development.
- Strong analytical and communication skills for stakeholder collaboration and decisionmaking.
- Expertise in growth methodologies (CRO) A/B testing and datadriven decisionmaking.
- Agile methodologies (sprints iterative delivery Kanban).
- Conversion Rate Optimization (CRO) processes.
- Analytics tools to track KPIs and UX metrics.
- Project management and resource coordination.
What We Offer
- A meaningful career where your work will improve the lives of millions of Americans especially the least fortunate.
- A visiondriven community of over 1000 employees across the country who are dedicated to improving the lives of others.
- Competitive salaries and bonuses. Our salary and bonus strategies are aligned to the value you create not a standardized bell curve.
- Generous 401K match 6 match with immediate vesting.
- Competitivehealth and wellness benefits
- Our flexible timeoff policy allows all employees to take leave as needed.
- A purchasing credit card to use for business expenses.
- Mileage reimbursement for business travel is separate from your commute.
- Commuter assistance plans to offset the cost of commuting into our headquarters (onsite parking or metro)
- Opportunities for professional development and mentorship that can strengthen your effectiveness through principlebased management and other industryspecific programs.
Our Values:Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management (PBM) a framework guided by the principles that drive human progress such as dignity openness and bottomup empowerment. PBM empowers our employees to be entrepreneurial to innovate and to continually drive transformation.
We believe diversity fuels creativity broadens knowledge and helps drive success and that is why were proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty dignity respect and sensitivity.
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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