Customer Service Representative Remote in Texas
Customer Service Representative Remote in Texas
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our Opportunity
Do you have an infectious personality and a desire to engage in meaningful conversations while helping others If you answered yes this might be the purrfect role for you!
Chewy is revolutionizing the pet industry as one of the fastestgrowing ecommerce retailers of all time. We are seeking fulltime motivated Customer Service Representatives to join our awardwinning customer service organization.
In this role you should be comfortable working from home and reside within the state of Texas. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely!
We need individuals who can interact with customers over the phone think critically and genuinely assist others. Loving pets is a plus!
What Youll Do
- Communicate with customers who contact us regarding different subjects like shopping for their new pet selecting a suitable chew toy or addressing any unexpected problems.
- Research and problemsolve to provide solutions for customers think proactively and set followups as needed to ensure contact resolution.
- Operate with understanding apply active listening perseverance compassion and understanding to customers and Team Members alike.
- Operate with a willingness to learn. We share feedback we get feedback and we operate in a culture of being openminded to grow.
- Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customercentric culture of collaboration.
What Youll Need
- 2 years of customer service experience
- Show strong written verbal and listening abilities in a written assessment
- Ability to multitask (e.g. maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fastpaced environment
- Display skill in computer usage for data entry and efficient internet browsing to assist customers.
- Ability to adapt to change with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Dedication to maintain confidentiality and secure critical information
- High school graduate or equivalent experience
- Be willing and able to pass a background check
Technical Requirements
- Work area large enough to accommodate computer monitors and be free from distractions including any background noise that impacts the customer experience.
- Work area acceptable for webcam use.
- A reliable wired highspeed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest or contact your service provider to confirm.
- You provide highspeed internet. We will provide everything else (computer monitor keyboard mouse headset webcam).
- Phone line not required. A cell phone or tablet that can be used for twofactor authentication through Okta Verify. Options for twofactor authentication include:
- A smartphone or tablet on which the Okta mobile app can be downloaded.
- A cell phone that can receive SMS messages and phone calls.
Why Chewy Customer Service
Its not just about us. It is also about what you get. Thats why in Chewy Customer Service you are empowered to become your best.
- YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywheredifferent places and different walks of life. It is what makes them unique. Likewise Chewtopians are empowered to bring their points of view to deliver on our mission making them remarkable.
- YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best no matter your role or location.
- YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious ask questions bring ideas forward and act like an owner in everything that you do.
- YOU WILL GET SUPPORT: When you join Chewy Customer Service you will have ongoing training and development resources and opportunities to become your best.
- YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages medical & dental insurance 401k plus more! Of course the biggest perk is the ability to work together with other experienced hardworking and passionate Chewtopians who are making an impact every single day.
Required Experience:
Unclear Seniority
Employment Type
Hourly
