Customer Service Representative
Customer Service Representative
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Job Description
Job Details
Description
Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits The Customer Service Representative will interact with the companys customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detailoriented professional and have a genuine desire to meet the needs of others. Work hours are Monday Friday from 8:00 am to 5:00 pm. This is a remote work from home position.
Our benefits package includes health dental and vision insurance company paid life insurance and disability insurance a 401(k) plan with an employer match paid time off after 90 days of employment and ten company paid holidays.
Essential Functions:
- Interacts with customers via telephone email or in person to provide support and information on services.
- Collects and enters information for services.
- Fields customer questions and complaints; when the issue is beyond the representatives knowledge forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
- Performs other related duties as assigned.
Qualifications
Required Skills/Abilities:
- Minimum typing speed of 35 WPM
- Must be able to talk on the phone and type at the same time
- Excellent reading writing and verbal communication skills
- Must have your own internet and desk/work area
- Must pass a background check and typing test
- Must have a quiet area for a home office away from noise and distractions
- Excellent communication skills including active listening.
- Serviceoriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Solid reading writing and verbal communication skills.
- Ability to sit for a long period of time.
- Must be proficient in the use of todays technology.
- Reliable and dependable attendance.
Education and Experience:
- This job requires a minimum of a high school diploma or G.E.D and two years of telephone customer service or previous call center experience. Associate degree is preferred.
- Telephone experience is required.
- Experience using computers and performing dataentry functions.
Physical Requirements:
- Prolonged periods of sitting at a desk talking on a telephone and working on a computer.
Remote Work from Home Requirements:
- Not all positions are remote; some require that the employee work in the office.
- Must have a desk chair and basic essentials to work from home.
- Must have a quiet work area without noise or distractions.
- Must have personal high speed internet service (WiFi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed.
- Must be logged onto your work computer and able to answer calls during your normal work hours.
- Remote workers must be based in the United States and must reside in one of the following states: FL GA IL IN MA NCNJ NV NY PA SC TX or WV.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
