Engineering Manager - Language Capabilities Machine Learning fmd
Engineering Manager - Language Capabilities Machine Learning fmd
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Job Description
YOUR MISSION:
As Engineering Manager for a Language Capabilities / Machine Learning (f/m/d)* you will empower and lead a team of experienced data scientists machine learning and backend engineers to design and develop a platform to finetune and orchestrate speech model and processing services and expand our tech capabilities to a broad set of languages. You will lead a data science experimentation process to improve these models. The team will operate machine learning components critical to Parloas success. You will set a high bar for engineering excellence and support your reports supporting their growth and motivating them to solve complex challenges as a team. Your team will make an impact in transforming the entire customer service industry with data and AI.
IN THIS ROLE YOU WILL:
- Grow and lead a team of 57 machine learning engineers backend engineers and data scientists fostering a culture of collaboration and technical excellence.
- Empower your team to take ownership of critical Speechtotext and Texttospeech models and to develop a scalable approach for customizing speech models to customerspecific requirements in a broad range of languages
- Take ownership of speech services such as acoustic echo cancellation voice activity detection and Language detection
- Deliver services for orchestrating ML models that are critical for Parloas platform
- Work with product management to ensure your teams work aligns with company strategy and customer needs
- Develop your team via effective coaching and by providing them with growth opportunities
Our Data Tech stack:
Microsoft Azure Python Kubernetes Terraform Docker Databricks OpenAI MongoDB Redis
WHAT YOU BRING TO THE TABLE:
- 7 years of experience as a backend engineer/machine learning engineer and/or data scientist
- 3 years of experience as a people manager
- Experience in leading machine learning initiatives
- Experience in leading engineering teams that own production services
- Experience with developing and maintaining realtime machine learning products endtoend: translating product requirements into technical requirements data gathering/transformation and exploration model productionization maintenance monitoring optimization
- Experience establishing best practices in engineering and machine learning excellence (security scalability availability etc.
- Strong interpersonal skills and excellent spoken and written communication skills in English
NICE TO HAVE:
- Experience working with voice data or NLP is a plus
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customerfacing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches.
- Regular team events game nights and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.
Your recruiting process at Parloa:
Recruiter video call Meet your manager Technical / Expert interview(s) Meet CTO
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Manager
Employment Type
Full Time
